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The Grand Hotel Wanganui

  1. Whanganui
  2. Whanganui Hotel

Reviews, get directions and contact details for The Grand Hotel Wanganui

The Grand Hotel Wanganui

About

A Grand Hotel in the Middle of Whanganui.
Offering Accommodation, Cafe, Restaurant and Bar.
Offstreet Parking. Quiet Rooms

Story

A Grand Hotel in the Middle of Whanganui.
Offering Accommodation, Cafe, Restaurant and Bar.
Offstreet Parking. Quiet Rooms

Address: 99a Guyton Street, Wanganui 4500
Phone: 06 345 0955
zn.oc.artx@letoh-dnarg-eht
State: Whanganui
Zip Code: 4500


Update Info

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Reviews
My friend and I were very excited to try out this centrally located hotel in town. We could tell it was a bit older than the outside, but given the recent reviews we gave it a try. It’s priced at 66 USD for the night so it was a pretty fair price, more expensive than our previous days however. After getting him checked in and going to a room we were quickly determined to get out of here. We walked right down immediately after and attempted to get a refund given the aroma and quality of the hotel room. There wasn’t even toilet paper in the room. The hotel refused to refund us and we were pretty upset, however the manager Ajay worked with us to try and help. They couldn’t refund us, but he truly worked to try and address all concerns we had. He checked out a few other rooms with us and was very calm and kind even through our frustration. I highly appreciate him and his customer service and is the reason I am not giving a 1 star. It’s not his fault the quality of the hotel was poor and again truly tried to help. The rooms didn’t smell great, everything was outdated, our particular room had a balcony that was shared with the neighbors, the room was pretty beat up and just not of high quality. If you don’t care about quality this place could definitely work. It was relatively cheap and staff was good, but really wouldn’t stay here again given the chance. Thank you again Ajay for doing your best and I appreciate your kind heart.
I am delighted to say that the staff is very very co-operative at this property. Manager Ajay ,has been very helpful & service oriented. We had some requests made on arrival and our expectations were met with exceptions.keep up great efforts .Rooms: 4/5
DON'T STAY HERE. The name is obviously from a previous era, she is far from grand now. The building is lovely but do not be swayed by their website, these photos were obviously from many years ago. I've done some research and it appears new owners took over 2 or 3 years ago. They specialise now in taking in homeless being housed by the local council. The whole place is dirty and in need of major renovation. After one night I moved to a different hotel. Beware they now need 76 hours notice of cancellation before refunding. They only have one member of staff who mans the bar, does reception, answers the phone, delivers room service, and everything else - he was the only positive about this hotel, he was cheerful, informative and works hard. I'll never return and advise others to not bother.
If I’m being generous,Barely Adequate Actually… NOPE, go elsewhere Clearly the management don’t care, so I’m not going to take it out on the staff. The room felt grubby and had holes all over the walls, these may have originally for paintings but since the only art in the room was just a dollar shop print leaning against the wall, I’m not so sure. The bathroom was… actually pretty bloody YUK. I’m hardly finicky you should see my place but having black mould growing in the corners plural and old fixtures either not working or just removed leaving mountings behind, is really pretty disgusting it’s not hard to pour some bleach around Missing bulbs so you can’t light the room properly. Really, perhaps look elsewhere.
I keep going back to the bar hoping for a better experience, however the service is just not up to standard. It's no fault of the staff, there's just not enough of them. I watched about 15 or 18 people come and go because the bar was unattended. These are patrons wanting to spend money but there's no one to service them unfortunately. Or maybe its because it was Sunday.
Not a great experience at all. Room needed a deep clean mould in the shower bugs and dust on the window sills. Had to keep asking for toilet paper. Would definently not eat anything from here as another guest saw the kitchen it was appalling! Would be a great old hotel as its central to everything but just needs alot of work and money put into it. Very run down unfortunately
Service could have been better room wasnt ready when we moved in not enough towels or sugar no milk tv had no remote window just hanging on by a bar Rooms: Not very clean shower was still dirty. Tv not secure sitting on a couple of boards too small for 3 people especially adults Nearby activities: Close to gyms Safety: Lift was old as heater on wall had a chord cut. Room too small for 3 people Walkability: Handy to shops Food & drinks: Handy location to these Also have own restaurant and bar pokies and pool
Staff friendly and helpful The room we had was not what I expected There was no milk in the fridge so we got a cupfull from the bar Have stayed there before and no problems It's an old hotel that definitely needs an upgrade Rooms: The room we had was not good The carpet is old and very stained The louvers on the wardrobe were broken The lights by the bed not working Power point by desk looked very dodgey Very loose and you didn't know whether it was off or on Glass shelf that had cups/glasses on was dirty Lights in bathroom so dim and old and dirty looking that it wasn't worth turning them on and not all of them worked Shower over bath with no hand rails to help getting in or out shower head kept falling down pipe and was loose Handrail not secured properly One plus the bed was comfortable! Walkability: Great location Walking distance to town/restaurants and bars Food & drinks: Beer nice and cold Bar staff friendly We had the calamari and it was delicious Well presented and plenty of it
Very basic accommodation. Terrible beds, and they gave us the wrong key so we initially walked in on someone asleep in their room! Would not stay here again.
A lovely old building, unfortunately now fallen on hard times and quite grubby. Our room was cold couldnt use the heater the TV didn't work no remote- even after repeated enquiries from the management to sort it no breakfast- even though it's advertised. Very Fawlty Towers.
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