Sue-e Furniture

Reviews, get directions and contact details for Sue-e Furniture

Address: 127 Pilkington Road, Panmure, Auckland 1072, New Zealand

Phone: 09 570 6182

Website

State: Auckland

City: Auckland

Zip Code: 1072

Opening Hours

Monday: 10:00 AM – 5:00 PM
Tuesday: 10:00 AM – 5:00 PM
Wednesday: 10:00 AM – 5:00 PM
Thursday: 10:00 AM – 5:00 PM
Friday: 10:00 AM – 5:00 PM
Saturday: 10:00 AM – 5:00 PM
Sunday: 10:00 AM – 4:00 PM

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Reviews

In my experience, the furniture quality is reasonable for the price you pay—good enough for everyday use, especially if you are setting up a home without overspending. The overall buying process is straightforward, and the store is a practical choice for economical purchases.nnOverall, a good option if you are looking for affordable furniture with decent quality and value.

nnExtremely disappointed with this purchase. The problems started before I even began assembling it. The first package arrived with the instructions and screws completely missing. After contacting support and getting replacement hardware, I discovered the second packet contained the wrong screws, forcing me to make yet another trip to the store.nnOnce I finally started building it, I found that many of the panels and parts were completely random. Some pieces were duplicated in different sizes, while several essential parts were missing altogether, making it impossible to assemble the drawers properly. On top of that, some of the plastic fittings don’t even fit into the pre-drilled holes, the metal components are very flimsy and bend or break easily, and parts of the instruction manual are actually incorrect.nnTo make matters worse, I noticed the part labels and sizing seem inconsistent throughout the packs, adding even more confusion during assembly.nnOverall, the quality control is extremely poor. Between the missing instructions, incorrect hardware, multiple trips to the store, missing components, cheap materials, and inaccurate instructions, this has been one of the most frustrating flat-pack furniture experiences I’ve had. I would not recommend this product.

Bought 2 couches from them today. When we got home, one of the couches they gave us was the wrong one. We contacted them and they advised that they could only deliver us the correct one next week. We asked if they had the correct one on stock, and if we could go back and collect. The salesman advised that that would be great and that they would refund us 10% of the purchase price for the errror and inconvenience. We drove all the way back- approx 50km’s. When they processed the refund, they only paid us half of the 10% of the total purchase price, which definitely did not cover our fuel and the inconvenience caused. Upon querying this, the salesperson told us that if we do not have a recording of what he said, we have no proof. We asked to speak to the manager, from whom we got the same response. I have never in my life had such bad customer service, and was lied to in my face. I would not recommend shopping here as they are dishonest.nnIf I could give a 0 star I would. Again, lying comes naturally to them.

Ordered a king size headboard on Sunday and it arrived today Wednesday.. it was as pictured and was good value. I was able to assemble and fit it in around 10 minutes. I have my own tools but it would help others if they knew they would require some. Also the bolts to mount the headboard.  I had some already.

I bought a couch and a drawer, and they were delivered on Wednesday. I was having trouble putting the couch together, so I rang the store and told the lady on the phone about the issue. She passed me on to a guy who helped me using FaceTime. He was very helpful, and it was easy to use FaceTime. I finally got my new couch together!nnThe lady at the store gave great customer service, and the delivery was on time. Thank you for your help, Sue-e Furniture!

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Directions to Sue-e Furniture with public transportation

Court Crescent/Pilkington Road 100 meters

744

Court Crescent/Pilkington Road 110 meters

744

Court Crescent/Oran Road 160 meters

744

Court Crescent/Oran Road 160 meters

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Pilkington Road/Torino Street 210 meters

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