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ifurniture Westgate Shop

  1. Auckland
  2. Auckland Furni̇ture Store

Reviews, get directions and contact details for ifurniture Westgate Shop

ifurniture Westgate Shop
Address: 63-65 Maki Street Underneath Harvey Norman, Opposite Costco Westgate Lifestyle Center, Maki Street, Whenuapai, Auckland 0814, New Zealand
Phone: 09 636 6068
State: Auckland
City: Auckland
Zip Code: 0814


Opening Hours

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 8:00 PM
Friday: 9:00 AM – 8:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 9:00 AM – 6:00 PM

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Reviews
I was pleased to meet with Mac, the shop manager, in early April. He was incredibly helpful in understanding my needs and provided excellent suggestions throughout the process. Mac demonstrated remarkable patience as I repeatedly changed the sofa style I wanted until the delivery was finalized in July. When the goods were unfortunately damaged during transportation, Mac immediately contacted Joseph, who responded the same day.nJoseph was brought in to address the damage that occurred during transportation. He provided the best and fastest repair solution and carefully inspected for any installation issues. His attention to detail and efficiency were impressive.nMac and Joseph proved extremely reliable, and their dedication to after-sales service was exceptional. I am thoroughly satisfied with their products and the overall experience
Visited this place to buy a Sofa. More than the product the customer service was amazing. Very happy with the product. Especially the sales person Anna treated us very well , answered all the questions. We had a good deal.
Do not shop here!!!!!!! We bought a dining table 2 months ago. We use placemats always when eating at it. Within two months the top of the table is flaking away with paper beneath the surface showing. I contacted their customer support which is a joke, they won’t answer emails and you have to use a ticket system to which they reply once a week and they offered me partial refunds - firstly $25 then $50 which is an actual joke for a table that cost $400 but is unusable after 2 months. They then said warranty is void because we’ve put something hot on the table. What a wild assumption and way try and get out of their obligations under the consumers guarantee act. Avoid these guys at all costs - they are liars and thieves and the rest quality of their furniture is awful!
After looking forward to making a purchase on a lounge suit, table and chairs we found on the ifurniture website, we were so disappointed on the customer service we received. Driving over an hour to the NorthWest location, we entered the store and started looking around in search of our chosen furniture. Two staff members were at the counter, one on the computer and one on her phone. We walked right past the counter and not one of them looked up to greet us. As we walked around the store, the two staff members made their way to the back of the store where truck drivers arrived. The staff members were all speaking their own language to one another for majority of the time we were there. They then made their way back to the counter where we purposely walked past again to see if they would greet us….. they didn’t even look at us…. They continued talking amongst themselves in their own language. By this time it had been over half an hour since we arrived.nnThe layout of lounge suits are squashed together that in some areas you couldn’t fit a leg through the gaps to actually test any of the couches. Also, a lot of the lounge suits has stains on them, not a good look. We found both our lounge suite and the table and chair set we wanted plus some drawers that we wanted too.nnUnfortunately, due to the 0 customer service we received here we did not wish to spend a dollar at a store that have staff who don’t even look at or greet their customers. We were ready to purchase over $10,000 worth of furniture on site. So, so disappointed we drove all this way! We definitely won’t be looking at ifurniture again and will not be recommending this store to any friends and family. The first impressions of a store, the staff and presentation of what your selling is important. Unfortunate that ifurniture lost out on a purchase in full today.
Hey iFurniture Team,nJust wanted to give a shoutout to Nikki for the awesome help with my corner sofa order! She was super quick with answering my questions and even got me the updated invoice right away.nNikki's customer service was top-notch and made the whole process smooth and easy. Thanks again, Nikki!nLooking forward to getting my new sofa!nCheers,nThilina
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ifurniture Westgate Shop map

Directions to ifurniture Westgate Shop with public transportation

Westgate Lifestyle Shopping Centre 80 meters
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Westgate Lifestyle Shopping Centre 110 meters
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Kedgley Road/Maki Street 200 meters
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11T
11W
WX1
TE Hauauru Park 230 meters
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TE Hauauru Park 240 meters
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