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McDonald's Petone

  1. Wellington
  2. Lower Hutt Fast Food Restaurant

Reviews, get directions and contact details for McDonald's Petone

McDonald's Petone
Classic, long-running fast-food chain known for its burgers & fries.
Address: 29 Victoria Street, Petone, Lower Hutt 5012, New Zealand
Phone: 04 568 7797
State: Wellington
City: Lower Hutt
Zip Code: 5012


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info
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Reviews
Worst drive-through experience I’ve had at McDonald’s Petone.nnWe placed our order clearly through the speaker system around 12:05am - a Big Mac and large fries. The staff member taking the order kept repeating it back incorrectly multiple times, even though we were speaking clearly.nnWhen we reached the payment window, the same staff member was there and her behaviour honestly made the experience worse. No smile, no basic courtesy, just facial expressions and attitude that made it feel like we were bothering her simply by ordering food. What kind of customer experience is this supposed to be?nnAt the pickup window, we were handed a Big Mac and a large Sprite Zero Sugar instead of the large fries we actually ordered. When we pointed out the mistake, the staff member at the window told the girl who took the order, and both of them laughed about it right in front of us. The apology was casual and joking rather than genuine or professional, which made the situation feel even more disrespectful.nnWe had not even been given a receipt initially, so I asked for one because I suspected we had been charged incorrectly. Since cars were waiting behind us, we had no choice but to drive off and check it after parking nearby. The receipt showed we had been charged $5.80 for the Sprite Zero Sugar instead of the large fries we ordered, which cost $5.60.nnSome people may say it is “just 20 cents,” but that is not the point. Every cent has value. Businesses would not hand over food if customers paid 20 cents less, so customers also should not be expected to ignore incorrect charges simply because the amount is small. What was most disappointing was that the mistake was never properly acknowledged or corrected. The receipt was simply handed over to us without any attempt to fix the issue.nMistakes can happen in fast food, especially late at night. Customers understand that. But laughing at customers after making repeated mistakes, acting irritated while serving people, casually brushing off an incorrect charge, and showing no professionalism or accountability is completely unacceptable behaviour from customer-facing staff.nManagement seriously needs to address the attitude, professionalism, and customer service standards at this branch. This experience left us feeling angry, disrespected, and extremely disappointed.
This is one of my favourite McDonald’s locations in town. The restaurant is consistently well-maintained, and the cleaning lady pays exceptional attention to detail. Her dedication and genuine care for her work truly leave a lasting impression. The bacon and egg were perfectly prepared and did not disappoint. Unlike some outlet where the buns are burnt and the bacon is overcooked with black charred bits and greasy residue, everything here was cooked to perfection -soft bun, tasty bacon, and perfectly prepared overall. Well done to the team, and I hope the quality of the Bacon & Egg McMuffin stays just as good!
Used to take Mum here for her favourite...nFillet-O-Fish, No Cheesey!nMiss you Mum!nXXX
Usually we have always been happy here. However, this is the first time we came at a busy time. Our order took ages, my coffee was lukewarm, there was no salt on the fries and we did not get any tomato sauce despite including it in our order. Since the staff were so busy, we didn't bother to tell them. But I think that being busy and having to deal with a lot of orders should not impact quality.
I had a very disappointing experience. I ordered a coffee and politely asked for it to be heated up because it had gone cold after sitting for too long. The bartender was about to help, but another lady came over with an unnecessary attitude and said I should have asked for it “extra hot” from the beginning.nnWhat mattered was that the coffee was cold, and instead of handling the situation professionally, I was made to feel uncomfortable and unwelcome. The interaction came across as rude and prejudiced. In the end, I left without my coffee because I did not want to continue a negative conversation.nnVery poor customer service and a terrible experience overall.
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McDonald's Petone map

Directions to McDonald's Petone with public transportation

Jackson Street at Petone Avenue 90 meters
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Jackson Street near Gear Street 110 meters
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Fitzherbert Street at The Esplanade 130 meters
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Jackson Street at Sydney Street 130 meters
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Jackson Street at Sydney Street (near 176) 130 meters
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