McDonald's Birkenhead

Ordered a Filet-O-Fish from Birkenhead McDonald’s on Thursday, March 13, 4pm and was really disappointed. The cheese slice was only half the usual size, making the sandwich feel incomplete. The tartar sauce was sloppily applied, and overall, the presentation was lazy. For the price, I expected better quality control. McDonald’s, please do better—this felt like a rushed, careless assembly.

Everything was very clean, the service was fast, and the staff were very kind

Four eyes blondie that’s supposedly the manager needs to be fired.nWorst customer service towards customers it’s not the first time she’s treated us with disrespect.nWe let the first time slide but tonight she pulled the last straw. Told her we were going to lay a complaint and she says in her own words that ‘she doesn’t care’nI feel bad for the employees that have to put up with her. Absolutely pathetic.

Ordered 2 iced latte : the regular one was okay ,but the large one I hardly tasted any coffee in it. It just like sugar and milk. Went back and complained, i ended up with Chai Latte instead. Which taste yuck same, hardly taste the coffee. The staff wasn't that friendly, that's why I don't even want to went back again. I've been many McDonald's to get my iced latte. always tastes good. But not the Birkenhead one.

Extremely Disappointing Service from Staff Member at Birkenhead McDonald’snnI’m extremely disappointed by the service I received at the Birkenhead McDonald’s tonight 15/06/2025 around 8pm ish, specifically from a staff member who identified herself as a manager a European woman who wears glasses. Her attitude and behaviour were completely unprofessional and frankly unacceptable.nnThis isn’t the first time I’ve had a negative experience with this same staff member — I previously encountered similar rudeness from her when she worked at Glenfield McDonald’s. Unfortunately, she has brought the same poor attitude with her to Birkenhead.nnTonight, she was extremely rude while taking my order. When I politely asked to add an extra fries and offered the exact cash to make the process easier, she abruptly closed the drive-thru window in my face and told me to drive through the queue again — despite it being very busy. When I expressed my confusion, she told me she didn’t care because it was her last day. This level of customer service is absolutely unacceptable.nnIt’s unfortunate she refused to give her name, but I can identify her easily and sincerely hope that this complaint is taken seriously. Customers deserve to be treated with basic respect — especially by someone claiming to be a manager. This kind of behaviour reflects poorly on the McDonald’s brand and should not be tolerated.

Directions to McDonald's Birkenhead with public transportation

---