CityFitness Birkenhead

i’ve visited all the city fitness locations in auckland from my 2 years of journey, and i’d say this is definitely one of the best. it is comfortable to workout, close to town centre, easy to catch bus to city, has more space, a good variety of exercises though it could use more cable machines, and most importantly, a great view where you can see the city!nnhighly recommend and would go there again!

The best CityFitness on the shore. Easy parking in Highbury Mall with reasonable limit 3 hours!. Great view over the harbour. Love the Zumba classes. Machines and changing rooms are always maintained and staff friendly when help needed. Has some older kinda retro treadmills which are fun for something different.

City Fitness is a great gym—clean, well-maintained, and equipped with most of the fitness gear and classes I need. However, I’m genuinely surprised that in this age of advanced technology and online convenience, the membership cancellation process is still so outdated.nnDespite having the digital infrastructure to manage bookings and member interactions through chatbots, mobile apps, and online platforms, City Fitness still does not offer online membership cancellation. The process is unnecessarily time-consuming.There is no clear information online about how to cancel a membership you must first send an email, wait for a response, and then visit the gym in person to complete the cancellation. On the website said you can type cancel on the red box but when I did type cancel membership, it prompt me to ask the fees instead of directing me to cancel the membership.nnFor a service that members pay for regularly, the least City Fitness could do is provide a simple, user-friendly cancellation process, especially for those moving overseas. Making a cancellation form available online would be a basic yet meaningful gesture of appreciation toward loyal members who have contributed to the business.nnUnfortunately, this poor service experience significantly detracts from an otherwise excellent gym, and it prevents me from giving a full five-star rating. So hope this will give them chance to improve the online membership quiries better.

I visited the gym for the first time yesterday to learn about memberships and take a tour. I accidentally entered through the emergency access after someone at the mall directed me upstairs. Around 4:15 PM, I spoke to a little Asian guy at reception who reacted rudely and seemed shocked I came in the wrong way. Instead of politely guiding me, he was unprofessional and made me feel like I’d done something wrong. It left a really bad first impression of the gym.

Thursday 13th February:nnGreat service and medium size city fitness gym on the shore but with great view!!! Fantastic!!! Came on a PT pass but when I join later in the year on black membership I hope to get some sessions at Birkenhead!!! Recommend!!!nnAndy

Directions to CityFitness Birkenhead with public transportation

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