Wilson Agents

Very professional and Friendly team. We Recently joined Wilson for their emergency trade needs and property managers are very responsible answering their calls even after hours if we need any emergency approval for their tenants to make safe. Special thanks to Roula for assisting us with all after hours access where keys required for urgent access to Wilson managed properties. Great team.

Cannot even begin to explain how awful Wilson Agents in Caulfield are. We had serious repairs needed on our property after a storm, which were ignored for over 2 months. Eventually when we gave our notice of intent to vacate, the agent somehow managed to action the repairs within 48 hours... without notifying us that trades would be attending our property. I addressed my concerns with Roula Bekai, because we felt that they only completed repairs to ensure they could get a new tenant in once we vacated the property. She assured me this was not the case and that in fact, the owner would not be re-leasing the property. Surprise surprise, we found the property re-listed and available for lease only 2 weeks later. How awful and unethical do you have to be when people's homes are at stake. Not to mention the complete lack of communication from our leasing agent, Roula Tasou, throughout our entire leasing experience. She managed to send our end of lease paperwork through to the previous tenants that were not on our lease, which included our personal details. Edit: 3 Alma Place, St Kilda was the residential address

We rented with wilson agent and our property manager did not seem to care about returning our calls and emails. We had an issue with the property and took 3 weeks to get an answer back from Melissa after contacting the office and even speaking directly to one of her coworkers. Usual time to reply an email would be more than 10 business day and a couple of phone calls to the office. Once we decided to give our notice and end our lease we never heard back from the property manager. After numerous calls to the office she finally lodger her bond return 30 days after we left the property and blamed rtba.. isn't that all automatic? : I wouldn't recommend them to anyone

Extremely frustrated and disappointed with their service. We inspected and applied for a property on lease and did not received any reaponse about the application and it has been over 10 days. I have tried calling their office, the property manager, the person who showed us the property multiple times via email and telephone, and I got absolutely no response. I asked them about the time frame for processing the applications as my lease was ensing and I desperately needed a property but it feels like I was just wasting my time. I, and the other applicants with me, all have stable incomes and good rental history, we offered to pay extra rent and move in as per the owner's convenience. We also wrote a detailed cover letter and our reference checks were in order. I do not know what else we could have done to at least warrant a response from the agency. I don't think me, or anyone I know, will bs going to them again as this was a very disheartening and anxiety inducing experience. Oh and I am still waiting for a response and an update of acceptance/rejection regarding that property.

Great dealings with Kiara while looking at rentals over past few weeks. Always on time, pleasant, knows all the info, has the home ready & looking its best. With other agencies I have had plenty of no shows, not prepping the home so it looks dark and unappealing. I work in sales and do open homes myself and its so important to be there with the home ready on time as you are doing the owner a disservice otherwise. If I was an landlord and had Kiara looking after my place I would be very impressed. Thanks Kiara :

Illana Berman is the best property manager I’ve ever had since I started looking after properties 30 years ago. She is outstanding! Illana replies to all requests quickly, finds and coordinates reasonably priced maintenance when needed, and initiates ways to improve the renting process. I always feel I can trust Illana and that she is assisting me in making the management of the properties smooth and simple. She is knowledgeable and has a professional approach. Illana is friendly and a pleasure to work with. Illana often goes above and beyond what is needed. A recent example is when a tenant selected by another property manager left our property in a poor state and Illana put in a huge amount of effort to ensure the issues were promptly rectified. I highly recommend Illana Berman as a property manager, she is remarkable.

Maddy Stubbs is a very efficient Property Manager. As a renter it is great - and somewhat unusual - to have a PM who responds quickly even after hours. Thanks Maddy. Susan, Balaclava

I would give them 0 stars if I could. I had the misfortune of speaking to Neil Scott, who is a member of the team. He was unable to answer the most basic questions about the property he was managing i.e. if the property has a secured entry or not, he then proceeded to respond extremely unprofessionally, responding, and I quote "I have no idea, as I haven't been to the property mystic yet" I would suggest you do visit the property mystic and learn how to do your job

Since entrusting Roula to manage our properties our experience has ben very positive. Roula is efficient , reliable, personable and very communicative. Requests and queries are always responded to promptly and a solution is always found for any issue, regardless of the nature. Roula is very passionate and dedicated to her role which shows through in every interaction with her.

Real estate lady today was great, there was a couple of apartments l seen but they weren't to my satisfactory as in clean and to old to do anthything, l told her exactly what l was was looking for in these girls