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Wattle Street Medical Practice

  1. O'Connor
  2. Australian Capital Territory Health
  3. Australian Capital Territory Medical Center

Reviews, get directions and contact details for Wattle Street Medical Practice

Wattle Street Medical Practice
Address: 83 Wattle St, O'Connor ACT 2602, Australia
Phone: (02) 6248 5446
State: Australian Capital Territory
City: O'Connor
Zip Code: 2602


Opening Hours

Monday: 8:30 AM – 6:30 PM
Tuesday: 8:30 AM – 6:30 PM
Wednesday: 8:30 AM – 6:30 PM
Thursday: 8:30 AM – 6:30 PM
Friday: 8:30 AM – 6:30 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

Update Info

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Reviews
the staff are kind, and Dr Eva Jazrawi was lovely. However, the receptionist serving me didn't know what a low income health care card was an charged me for my appointment when I should not have been charged - when I received an invoice in the mail and phoned to ask why I was told to present my card next time and that I would get a discount on my next service. There won't be a next time, I have the card because I don't have a high income and can't afford to be paying for these services.
Like all such suburban medical centres this is appointment centre for a group of doctors and selected medical professionals. Pleasant enough waiting room with a separate space for family kids. It sounds trivial but the high counter and even higher computer monitors make it difficult to chat effectively with the booking staff, leading to misunderstandings.
Multiple Occasions where the doctors have deliberately made our telehealth appointments go over 6 minutes so they are able to charge higher rate. I've asked if the appointment is over prior to the 6 minutes - only to have the phone call put on hold until past the 6 minutes point so I can be charged full amount... When pointing this out I was told I was wrong... Commission based health care -shrug-
unsatisfied with whole experience, front office was rude. Doctor was unempathetic and unwilling to help me with my issue. Will not be coming back.
The place is run appallingly. Sad because some of the doctors are great Drs Sharma, Dutta, Jazrawi. And between them the doctors offer consults in languages other than English including Vietnamese, which is an important service to the community. One of the doctors dr Tran advertises a bunch of cosmetic treatments and tried to sell one of us his own products, which I found odd and was not comfortable with. It is almost impossible to get through by phone. Seems to be only one receptionist and she entered my details under the wrong patient last time. They have no e-script system so the only way to get a script after a Telehealth consult was to wait an entire day until the they printed it then either go and pick it up from the practice or wait till they hand delivered to the chemist across the road which uses e-scripts. So a full day delay to start the medication.
This is my local doctor I've been going here for 5 years or so. I usually see Dr Tran, he is a good listener, understanding and reliable. Dr Tran is great at diagnosis and choosing the correct treatment / medication. Conversely with many doctors I've seen in the past I often have to return multiple times with the same problem, to say 'this is not working, and makes me feel unwell' then leaving with yet another script.
Receptionists are competent but belligerently unhelpful. Focus of this clinic appears to be on getting patients through the door to bring in money rather than actually providing the holistic care GPs are supposed to provide. Dr Esther provided the minimum level of service necessary. She did not bother to get a thorough history, and prescribed medication to treat my symptoms rather than discussing potential long-term solutions. My partner saw a male doctor there whose service was similarly superficial. Would NOT recommend this clinic.
I had severe pain in my abdomen for days and went to several doctors who brushed it off as some temporary ailment and only prescribed me some moderate pain relief. This was hardly a solution. Thankfully Dr Tran at wattle street medical practice saw the true cause behind my pain and referred me to a specialist who was able to correctly diagnose my condition. This practice puts their patients first and the atmosphere is extremely welcoming and pleasant. I would recommend this place to anyone who values excellent healthcare.
Great clinic. Went to see Dr Tran after I injured my ankle and he was very thorough with his examination and was very compassionate. He gave me lots of helpful information and helped me to get a x-ray that afternoon. Would recommend this clinic to anyone in Canberra 10/10 service!!!
Dr Fergusson is the best GP we’ve had and we’ve seen a few! and Dr Dutar is also outstanding. Always on time which is super rare for any GP. I’ve spent hours at other places waiting for an ‘appointment’. The decor is pleasant and the facilities great. The kids play area keeps little ones in-line. Highly recommend.
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