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Ainslie Family Practice

  1. Ainslie
  2. Australian Capital Territory Doctor
  3. Australian Capital Territory Medical Center

Reviews, get directions and contact details for Ainslie Family Practice

Ainslie Family Practice

About

Ainslie Family Practice is dedicated to providing you and your family with personalised, professional, quality healthcare across a wide range of medical and support services. Ainslie Family Practice is part of Fullerton Health Australia.

Story

Please note: Ainslie Family Practice Facebook page is an information & news site only. To contact us please phone: 02 6129 0400 For any feedback please send us an email via our website : http://www.ainsliefamilypractice.com.au/index.php/contact-us/



"Ainslie Family Practice is located in the North Canberra district. We are dedicated to providing you and your family with personalised, professional, quality healthcare across a wide range of medical and health services.Our team of general practitioners, allied health and support staff are pleased to assist you with your healthcare needs.Ainslie Family Practice is a Partnered Health Medical Centre. As a leading provider of healthcare in Australia, we are genuinely passionate about what we do. We thank you for putting your health, well being and trust in our medical team. Partnered Health - Together in Healthcare."
Address: 21 Edgar St, Ainslie ACT 2602, Australia
Phone: (02) 6129 0400
State: Australian Capital Territory
City: Ainslie
Zip Code: 2602


Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
Getting through on the phone to reception can take a while at times. The regular reception staff are helpful and accommodating with regular patients but some younger staff can be inflexible and unhelpful. Doctor turnover seems unusually high but I’ve been fortunate to have the same GP for 4 years. Generally, I’m treated with respect and compassion by both reception and GP. Sometimes it’s difficult to get an appointment when you want it but that seems to be the price you pay to get exceptional ongoing medical support.
We love this practice and Dr Justin Sissing in particular not sure if he is still there. We live interstate but have had to take our little boy to the practice twice - once as an infant and once as a toddler. The doctor remembered him! And the quality of care and expertise has been exceptional. Thank you.
Surgery had availability when I needed it. Staff were friendly and helpful. Appointment was on time and Dr was thorough in my assessment, patient and listened to my concerns before providing a script. Very happy with this service and would come back again without any hesitation.
I went to this practice for the first time, I arrived at 1.45pm for a 2.00pm appointment, and I checked in with reception. After seeing patients that arrived after me, see the doctor before me, I was confused and presumed they had appointments with other doctors. At 2.45pm I politely asked reception if I should move my car because I had been there for an hour and hadn’t seen the doctor yet. At 3.10pm I asked a different receptionist if the wait would be much longer, as my appointment was for an hour and 10 mins prior. After a lot of clicking I was told I was next and it shouldn’t be much longer. At 3.25pm I saw the doctor. After the consult I asked him if there was an error in the system, because I had been waiting for an hour and 40 mins. He was appalled that I had waited for so long, and said that he had been waiting for me. I can only assume that reception hadn’t actually checked me in. After my consult I said to reception that there must have been an error in the system, because I had been waiting for so long and the doctor was waiting for me. The receptionist didn’t offer an apology, and charged me for the full consult. I would have been happy with an apology, and even happier with a reduced fee, given I wasn’t late for the appointment, saw every patient with an appointment after mine see the same doctor, and waited for an hour and 25 minutes after my appointment time, only to be told by the doctor that he was waiting for me. I will not be going back because of the terrible response from the practice. I understand mistakes are made, but they did nothing to remedy the poor service, especially when I had gently reminded reception a couple of times that I had been waiting for a long time and hadn’t seen the doctor, which was very unpleasant given I was sick and this was the reason for seeing the doctor.
Recent terrible experience with Dr Saxena / Harper. Disappointing as I had previously found the practice pretty good and Dr Sissing great. I received incorrect advice from dr Saxena confirmed a second time when I thought it sounded strange and called back to check. It really set me and my son back a lot. Very unhappy and disappointed
I was considering moving to this practice as a new patient based on the awesome reviews of 6.6 lol but, after checking on the lowest reviews I straight away changed my mined all these different times low reviews have something in common to complain about which is the receptionists are rude and not checking ppl in therefore they waste 3 hrs waiting there then NO apology or refund or even discount !!!! not ready to lose my mind and fight with someone for that sorry not moving here and change ur fake 6.6 reviews plz be realistic
Dr Saxena is great - I didn’t have to wait long for an appointment to see her and she was empathetic, friendly, a good listener, and overall very helpful.
Please avoid this center, it’s been a couple of weeks, I called to the reception and asked I need to speak to the doctor Ziaee. They informed me that the doctor is busy and there is not guarantee that the doctor will call you back, what the hack!!! And that was true that the doctor did not give me a call. I m their current patient and they don’t look after their patients.
Excellent practice. Doctor was prompt. Went overtime ensuring everything was done. Extremely happy. He was very professional
The fact they are called Ainslie Family Practice but don’t bulk bill children’s appointments is an irony that won’t be lost on any new patients. The most consistent service they offer is price gouging.
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