Vodafone - Box Hill

I am not the one to write a review, however this experience was terrible. We’ve been here a few times beforehand to purchase a phone & plan and pickup a phone. Mimi gave amazing service, was very patient and ran through the details carefully with us. Unfortunately, this has been undermined by her awful coworker, Michelle. We came in to swap in an old phone, which we were notified we had until a certain date to do. We came in well before the date and she rejected the phone swap. She then goes ahead an argues with us after we explain the situation. We were short on time but were held in the store for an hour for a simple phone swap which we were told only takes 10 mins max. The issue was not resolved. What a waste of time. She then goes on to say things like, “I’m only doing this for you because you are my customer, this isn’t part of my job”. It is part of your job Michelle, but go off! When we said we needed to leave soon for work, she starts arguing with us saying she is also short on time and she wanted to do it as quickly as possible to get rid of us. How unprofessional!

Had several really bad customer experiences with this Box Hill Vodafone branch. The staffs there are always impatient and rush you through all the details even though there is no other customer waiting. They just seems to not care and wanted you to leave as soon as possible. Really bad experience, and because of them, i am changing my phone data supplier ! Hope the company can give serious reviews with the staff there as they don't seem to change!

The average rating is way too high given the poor customer service and bad attitude towards their clients.

Was here for a plan - no explanation for a decline and never had been declined in my life with a credit score high 800-900s

manger is terrible person, wasted 30 mins of time. Isn’t direct to the point Don’t ever go to voda phone here. Super aggressive Asian staff manger

This is the one in North wing which is horrible. Staffs are very rude. Don't want to answer questions and simply ignore customers. Don't like to explain and just say no. Worst customer experience! Never come back! I picked 1 star because there is no "0". Will wait until the Vodafone in South reopen again which I rated 5 stars.

Not professional customer service.specially staff jing, keyed wrong address,pin code! Unbelievable!Never go back again.

Fantastic staff. Each person in the store eases your concerns about a long contract, finding the best deal possible. Technical knowledge second to none.

The worst experience at customer service. The ladies in there have the worst attitude, do not solve problems and overall would recommend people not go to Vodafone. Worse phone company

A female staff with glasses called Natalie is really bad-mannered and impatient to her customers. I simply wanted to sign-up for a new sim-only plan and she asked me rudely to repeat EVERY SINGLE DETAIL 4-5 times. I repeated the plan’s name for 4 times. Have no idea which part of my speech confused her as I had no problem communicating with other staff in the store. Don’t know how she got this job. Another guy named Wilson was very attentive and helpful. Thank you.

Directions to Vodafone - Box Hill with public transportation

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