VetCare Grey Lynn

Was a bit disappointed when a friend had a wee kitten turn up on her door step very close to you. I rang for advice and the receptionist was really useless and told me to ring the spca. I would of loved the kitten to come in and been scaned for a microchip at least. I was thinking of swapping my vet and moving to you now I'm not sure
3 7 years ago (24-02-2018)

Worst and most expensive vet ever. Honestly avoid
1 7 years ago (09-01-2018)

Awesome service and a great team Thank you
5 7 years ago (21-11-2017)

TERRIBLE SERVICE ! I am so dispappointed with the service I have received on Friday Lola had bite marks from a dog which really needed to be check out .. Lola has been going to VET CARE GREY LYNN for a while and have had good care from Jody who is very professional and confident ..and the nurses she's meet before have been great and confident and caring dealing with Lola . Lola has had many painful treatments skin scrapings and stitches removed from her dew claw operation and also has been Spey there ..all without issue . I did notice a few new staff members I hadn't meet before when I arrived there on Friday .. In the examination room Anu the vet wasn't coming towards Lola and stood back ..I felt like she wasnt at all confident during the consultation Not being able to get up close and examine Lolas wounds . I have experienced this one other time and Lolas dad has also said Anu has acted the same way when he brought Lola in at another appointment in the past . When I got home I told Lolas dad about my experience and he said to complain which I did I spoke to Natalie on the phone and told her my concerns and I had told her I thought Anu didn't do a proper consultation on Lola and wondered if it was because she was a staffy X sharpei .. Then Natalie went on to tell me about her pitbull and how she disagreed with me .. I was annoyed to say the least as what does her pitbull have to do with what happened in my appointment .. I asked where Jody was as she had always been great with Lola she told me she was only there a few days a week and she could make me another appointment with Jody ! And come back after a long weekend when Lola has injuries that need assessing now . I didn't think another appointment was going to help so the conversation ended .. I had time to think about what had happened And had been advised to ask for the notes to see what Anu had written as she didn't even go near Lola so I thought what could she have written .. I rung back again and I was pissed off Natalie answered the phone again I asked Natalie if I could get the notes sent to me ..and I gave her an earful as I thought she was unprofessional in the previous conversation! And asked if she could read out notes she said no she was busy .. I received the notes to my surprise it said I refused to MUZZLE Lola !!! No such thing had even been said during the whole consultation (if you can call standing 1 meter away a consultation !! ) MUZZLE !! Im sure I would have remembered the word muzzle as Lola has never been asked to ever to wear a muzzle in any of her appointments ..and has never needed too with many different staff nurses vet etc . If Anu is not comfortable with certain dogs maybe she shouldn't consult them and waste our time and money . Even today I'm so upset this whole experience has upset me a lot .. I've never ever been treated so badly !!! What has happened to Vetcare Grey Lynn !! where are the helpful nurses and staff who love Lola and been so professional and friendly !! $150 !! For a BAD consultation and false accusations !! I am seriously considering changing vets ..which is a shame as many of the other staff have been so great to us and Lola .. Update ** they have a more confident vet and we are still happy to take Lola to this practice We wouldn't feel comfortable seeing Anu and I still feel she is uncomfortable around certain dogs. I appericiate all this vet clinic has done for Lola in the past that was never in question as they have helped her out a lot since we rescued her and we aren't very thankful for this . Just use caution when seeing Anu I wouldn't rate her the greatest vet and think she needs to work on her customer services and if she isn't good with bully breed dogs then don't see them as patients.
1 8 years ago (17-05-2017)

Absolutely shocking to charge $74 to see a cat for 2 minutes , doctors don't charge that much
1 7 years ago (29-05-2017)