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Ventura Inn & Suites Hamilton

  2. Waikato Lodging

Reviews, get directions and contact details for Ventura Inn & Suites Hamilton

Ventura Inn & Suites Hamilton

About

Fifty room hotel in Hamilton CBD close to restaurants, cafes, attractions and shopping. Complimentary breakfast, gym, swimming pool, conference room.

Story

A warm welcome that's worth checking into! Superbly located at the south end of the central business district, Ventura Inn & Suites Hamilton is only metres from the city's best restaurants, entertainment and attractions.

Choose from 50 studio rooms, or larger suites featuring kitchen facilities and a separate bedroom. Deluxe rooms feature king beds and spa baths. All guest rooms are air conditioned with internal/lift access and keycard security locks.

Rooms feature 32" LCD TVs with 20 Freeview and Apple TV, high speed internet connections, work desk, tea/coffee making facilities, refrigerator, ensuite bathroom with shower over bath, iron/ironing board, and hairdryer.

All rates include a complimentary continental buffet breakfast served daily plus free local telephone calls.

For your convenience our reception is open 24-hours, plus we have a gym, swimming pool, internet kiosk, conference room, guest laundry and ample FREE off-street parking.

Nearby attractions include the SKYCITY Hamilton Casino, Waikato Museum, Hamilton Gardens and lots of shopping! We are only a short drive (1.6km) from the new Claudelands Event Centre and Arena.

Address: 23 Clarence St, Hamilton 3204, New Zealand
Phone: 07-838 0110
zn.oc.snniarutnev@notlimah
State: Waikato
Zip Code: 3204


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
A great place to stay for what we needed! It was just myself and my daughter and we had the standard room and it was good but basic. A fridge and coffee station but no microwave. You could use that downstairs. No restaurant it’s just a bed and breakfast so if you needed food you had to go out or order in no room service but wasn’t essential. No plates in the room or cutlery which would have been helpful for basic necessity. All the staff were super friendly and reception is open 24 hours which is awesome! It was very convenient to get to places from where we were and there was a supermarket across the road too. The aesthetics were a little tired but it was still comfortable. The beds were super comfy and the rooms were nice and warm.
One star — extremely poor customer service.nnI am genuinely shocked by the way this hotel has handled my booking.nnI made the booking months ago and genuinely believed I had cancelled it at the time. I only discovered much later that the booking was apparently still active. By then, I was outside their “free cancellation” period.nnHere is what really bothers me: there was no reminder or notification whatsoever that the cancellation deadline was approaching. Not an email. Not a message. Nothing.nnHad I received a simple reminder, I would have immediately cancelled the booking and this entire situation would have been avoided.nnInstead, the hotel has chosen to hide behind its 48-hour cancellation policy and keep 100% of the accommodation charge for a room I never occupied. I contacted them, explained the situation and asked them to show some basic goodwill by refunding even part of the charge.nnThey refused.nnTheir response essentially amounted to: the room wasn’t resold, therefore they lost the revenue, therefore they are keeping all the money. I understand the purpose of cancellation policies, but this is not the sort of customer service I expect from a hotel.nnThe impression left with me is that once they have your money, they have very little interest in the circumstances or in treating you fairly.nnI won’t be staying here, and I won’t be booking here again.nnIf you book this hotel, don’t make the mistake I made of assuming you’ll receive any reminder that your free cancellation period is about to expire. Keep track of it yourself — because if you miss the deadline, apparently the hotel is quite happy to take the full amount and offer absolutely no goodwill whatsoever.nnVery disappointing.
We had a wonderful experience at Ventura Inn & Suites Hamilton, especially thanks to Anmol. As this was our first visit to Hamilton, Anmol was extremely helpful and took the time to explain everything to us clearly. He was friendly, welcoming, and made us feel comfortable from the moment we arrived.nnHis helpful guidance made our first visit to Hamilton much easier and more enjoyable. Excellent customer service and a great attitude!nnThank you, Anmol, for making our stay a pleasant one.nHighly recommended!n
The hotel was extremely not worth the price I paid — honestly the worst experience I had in New Zealand. I paid around $140 for this stay, yet I stayed at hotels in Auckland for around $120 that were far better than this place.nnThe room was not clean, and they even had stains in the toilet, which was really unpleasant.nnBefore checkout time, they even turned off all the electricity around 9am even though checkout was at 10am. I needed to charge my phone, so I called reception and was told someone would come up, but no one ever came.nnWhen we went downstairs to check out, there was no one at reception and we had to wait. Even after seeing us waiting she just ignoring and did something instead so we went asking about the electricity issue, the receptionist just said they were busy and didn’t really help at all. Very disappointing experience and poor customer service.
I work around the country and am greeted by a lot of people at front office and Anmol is by far the best receptionist/worker I’ve met yet he is super friendly and kind and made me and my friend feel welcomed and comfortable definitely want to highlight his personality and professionalism, stands out for sure 5stars from me
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