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U.S. Consulate General Melbourne

  1. Melbourne
  2. Prahran Embassy
  3. Melbourne Embassy
  4. Port Melbourne Embassy
  5. St. Kilda East Embassy

Reviews, get directions and contact details for U.S. Consulate General Melbourne

U.S. Consulate General Melbourne

About

The United States Consulate General in Melbourne represents American interests in Victoria, South Australia and Tasmania, and the Northern Territory.Visit our web page: http://melbourne.usconsulate.gov/

Story

General information regarding visa eligibility and processing can be found at http://canberra.usembassy.gov/visas.html and http://www.ustraveldocs.com/au/index.html

Please note that case specific visa inquiries will not be responded to here due to privacy concerns.

Information regarding services for U.S. citizens is located at: http://canberra.usembassy.gov/service.html.

Address: 553 St Kilda Rd, Melbourne VIC 3004, Australia
Phone: (03) 9526 5900
State: Victoria
City: Melbourne
Zip Code: 3004


Opening Hours

Monday: 9:00 AM – 4:30 PM
Tuesday: 9:00 AM – 4:30 PM
Wednesday: 9:00 AM – 4:30 PM
Thursday: 9:00 AM – 4:30 PM
Friday: 9:00 AM – 4:30 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
I was made to feel unwelcome in my own countries consulate.nnIf don’t have a booking you will be treated like a second class US citizen. The large glass doors to the office are closed shut and they basically have a QR code by the door and a sign that says appointments only. The rest is for you to sort out.nnI was having trouble with the online booking system they have you scan and I waited by the door to ask about it. The young Indian security guard opened the door and told me that he didn’t know how it works and that no one else inside the consulate knew how the system worked either. He was more interested in closing the door on me than being helpful.nnAlso , the phone number for the consulate just forwards you to the consulates website. The website itself does not mention by appointment only on its main page.nnBook before you go! Really hoping my booked visit will be a more pleasant experience.nnWould leave one star review but leaving two because I was eventually helped by a nice female security officer when she saw how stressed I looked while I was just standing outside the consulate doors in confusion.
Whilst I share the same experience as those struggling to get through on the phone, email is actually the best method. If you’re after child passport renewals, try to check the booking system at 9am Friday as they open a few additional appointments at that time, one week at a time. They even let us bring an unscheduled sibling we could only get one slot when we booked as we told them in advance. Just had our appointment today - all went super smooth, everyone was friendly from security to the person taking our application and the cashier. They are trying their best with the resources they have. Once you book the appointment the experience is smooth sailing. Thank you very much!nnEDIT: we received our new US kids’ passports in 4 weeks. Very grateful!
Called several times during office hours after hearing the full spiel and then hear they are not open, at 10am ? Very difficult understanding and hearing the agents - listen for 20 minutes before getting an agent and then 3 times consecutively I was hung up on ! The website is ancient and unclear…. Do better please ! It can take up to 3 hours just to submit a document because it locks you out frequently ! Confirmation emails and reference numbers would help a lot too and minimize your calls !!
Very professional staff, who made the whole visa interview experience as smooth as possible. Very impressed with how quick and easy the process was!nnJust a tip - make sure you read all the information before you arrive - no laptops or electronic items larger than a phone are allowed and you'll need to find somewhere else to store these items. Make sure you have all your documentation with you.
I have attempted to make an appointment to replace a lost passport online, but all dates for the next two months are unavailable for booking or fully booked. I was initially meant to travel in September for a wedding in the US, however, a close family member has become very Ill and isn’t expected to make it very much longer. I would really appreciate a quick response in regard to obtaining an emergency passport for travel within the next 2-3 days so I could see her before she passes.nI’ve emailed and called, I’ve been trying for days now and nothing.
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