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Reviews, get directions and contact details for Total Tools Ferntree Gully

Total Tools Ferntree Gully

About

We strive to supply our customers with the best products for their needs with a competitive price and a professional manner.

Story

At Total Tools we proudly stand by our motto EVERY TOOL EVERY TRADE.
Total Tools have been passionately servicing Australia for more than 25 years. We stock the widest range of the world’s biggest professional tool brands so you can be confident you will find exactly the tool you need to get your job done.
Need a solution to your problem? At Total Tools we KNOW TOOLS and our experienced staff are all too willing to offer professional advice and service with knowledge unrivalled within the industry. Our teams’ ability to provide solutions to your problems firmly establishes Total Tools as the market leader in professional tool retailing for those who use tools for a living.
Your tools are unique or specialised? If you can’t find what you need in the Total Tools Online Store we have more than 7000 products in our stores day to day with access to over 60,000 products nationwide.
Need it fast? At Total Tools we know how important tools are to you and your living and our new online site now provides the ability for you to shop anywhere, anytime. We can deliver your tools directly to your job site providing added convenience to you and most importantly less down time on the job.
As Australia’s largest independent professional tools retailer you can be confident in receiving the best deals, the best prices and latest and greatest product innovations the market has to offer.
A proudly Australian owned and operated franchise network, we continue to grow and expand our unique offering Nation Wide.
Total Tools - Every Tool, Every Trade!

Address: 772 Burwood Hwy, Ferntree Gully VIC 3156, Australia
Phone: (03) 9758 0377
State: Victoria
City: Ferntree Gully
Zip Code: 3156


Opening Hours

Monday: 7:30 AM – 5:30 PM
Tuesday: 7:30 AM – 5:30 PM
Wednesday: 7:30 AM – 5:30 PM
Thursday: 7:30 AM – 5:30 PM
Friday: 7:30 AM – 5:30 PM
Saturday: 8:00 AM – 4:00 PM
Sunday: 9:00 AM – 3:00 PM


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Reviews
Needed some tools for my renovations, I have been going here for a while, generally the service is very good and they have a good range, pricing is mostly within the range of competition, but some times quantity and durability not there example’s I paid over $200 for a quality larger steel drill bit it was a good bit cut well sadly I dropped it from not a very high level and it broke in half tools are just not what they once were, over all good store.
They won't exchange or refund the items they just bought, and they're shirking responsibility. The label doesn't indicate the purpose, but they blame the customer.
Amazing store with amazing staff. Approached Bob who took care of me in ordering a part for my trimmer. He went beyond and followed up with my order. He had amazing customer service.Shout to Mary for being a great manager. Staff very helpful and you will find everything you need. Thanks to Bob once again
Tried to exchange incorrectly specified nails by another Total Tools store. Was told a flat no! As far as a customer is concerned Total Tools is one shop. Had invoices etc but from another shop.nnNeedless to say, I’ll never be going back to Ferntree Gully.
Speak to me about their tricky “bonus deal” are totally different over the phone + face to face before & after the purchase.nnThey said in the phone & face to face that I could use the bonus pointMoney back with anything I purchased in shop even the tools I bought which for getting the bonus points, but unfortunately after I paying for the tools they start to tell me those points are for totally different stuff which means I need to purchase extra money + the bonus points money back to get something totally different.nnI will said that's an lie, especially those sales are not patient for explaining, all they doing is trying to make me spend more money again and again, that's not a deal.nnAs a local guide, I'm actually not go for 1 star at all with the rating history I been with all different places but they real DISAPPOINTED MEnnThat will be the first time and the final time I doing any purchase in this unfriendly & tricky shop, I use all the bonus and will NEVER EVER come back
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