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The Hat Store

  1. Robina
  2. Robina Store
  3. Robina City Hall

Reviews, get directions and contact details for The Hat Store

The Hat Store
"We have been retailing an extensive range of Men's, Women’s, & Kids headwear styles and accessories for over 30 years!Located in Robina Town Centre, on the Gold Coast, Queensland, Australia. We are a trusted family owned and operated business. Over the years, our online store expanded, allowing us to provide amazing hats in Australia & Overseas.The Hat Store stocks all the biggest brands including; Akubra, Barmah, Jacaru, Brixton, Kangol, Cancer Council, Goorin Bros, Fallen Broken Street, Kooringal, New Era, Flexfit, Melbourne Hats, Tilley + more!Whether you're looking for a headwear style for an event, golf, or outdoor adventures; chances are we have the style of hat for you!Shop and save at The Hat Store."
Address: 4096/19 Robina Town Centre Dr, Robina QLD 4230, Australia
Phone: (07) 5503 0888
State: Queensland
City: Robina
Zip Code: 4230


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 5:30 PM
Sunday: 10:00 AM – 4:00 PM

Update Info

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Reviews
If I could give more than 5 stars I would! Myself and my partner visited the store recently to buy a hat for a wedding and the service we received was outstanding sorry cannot remember names that we even ended up with a hat for our little one also! I then returned the following day and bought myself a hat from another staff member who's service was also fantastic! Thanks so much again ladies we will definitely be back again soon for more
Purchased a hat for a Christmas present and didn’t receive a confirmation email, called the day after ordering as I realised I had made an error with my email address….. it had already been sent. Received the hat 3 days after ordering, Robina to Sydney 5 days before Christmas What awesome service, hats off to you “the hat store”
Pretty bad when you spend $250 on a hat and it doesn’t even come with the brand box, just dumped In a paper bag, and if you want the box you have to pay and extra $20 for that. Even though if you purchase it from the brand themselves if comes with the box for free. Won’t be purchasing from here again. Better off waiting for the online shipping.
I visited this store today to buy a hat for my partner. Andy gave an outstanding service . I had an idea of what I wanted and he steered me in the right direction .Also the return and refund policy was laid out with a crystal clear explanation .
I cannot comment on the range of the store as I received a hat as a birthday gift from my father. The hat arrived the manufacturing defects and it was a nightmare trying to work out how to get into contact with the store. They claim "Industry Leading Returns Policy" because of the 60 day time period after buying it but the process certainly is NOT industry leading. I have found this store to be the worst online store for returns. Buyer beware, if you buy online, and you receive a faulty product, you may well end up having to simply accept it as the returns process is confusing and costly to the buyer. Can definitely agree with other reviews claiming the process is terrible.
Just for reference for the store owner - the customer service my wife received today was disgusting. She went in with a hat she purchased online, not looking to exchange it because we knew that wouldn’t happen. To just try on a different size so we could purchase the right one. These hats are incredible and have nothing bad to say about them! Who ever you had today - 28/05/22 1pm this afternoon. So you can check who was on. Was rude from the get go, wasn’t helpful, was short and disrespectful. It only got worse when his mates came into the store and well the service was bad before this so you can only imagine how it was then. Love your hats but if you want people to keep buying them then I suggest getting rid of who ever was on today and hire more polite staff.
Awesome service. Zac is very helpful and knowledgeable. Highly recommend :
Jacaru Wallaroo Croc Hat Just got my hat today, really happy with it. The quality, craftsmanship was top notch. The service and shipping was smooth and professional. Will definitely recommend this store. Hat is really cool !
Admittedly, a huge selection of hats, but not the best prices, shop around first. If you have to return the hat due to defects, prepare for a world of pain. They don't seem interested in customer service, and a lot of excuses as to why they can't meet their refund obligations on defects. If you accept a credit, remember you have to pay for shipping again! But maybe they've had so many issues with change of mind, and I was just that rare case with a legit defect. I cannot recommend, but accept you might not have a choice given the large range.
Best selection of hats at affordable prices. I bought one and then went back for a second in a different colour. Retail assistant was wonderful! Nothing was a trouble for her. Excellent service and products.
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