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The Good Guys

  2. Toowoomba General Contractor
  3. Toowoomba Electronics Store
  4. Toowoomba Furniture Store

Reviews, get directions and contact details for The Good Guys

The Good Guys

Story

DoingGood since 1952!

Address: 900 Ruthven St, Toowoomba QLD 4350, Australia
Phone: (07) 4636 7200
State: Queensland
Zip Code: 4350


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 7:00 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews
Huge thanks to Nick, the store manager at The Good Guys Toowoomba! He gave me an excellent deal and provided outstanding service from start to finish. Friendly, professional, and genuinely helpful—Nick went above and beyond to make the whole experience easy and enjoyable. Customer service like this is rare these days. I’ll definitely be back. Highly recommend!
There was no one around to help in Vacuums. At the checkout ,Taylah F was friendly and helpful. She did a price check for me and it was cheaper than the one I found. Abby M was not friendly or helpful. She had me stand and wait after another staff member got my item in a box for me, she served another customer even though I was there ready to pay. and then asked who was next. She was rude and didn't check the price for me and didn't check what I was saying to her.
Recently we purchased a Roborock Vacuum from The Good Guys in Toowoomba. The service assistant was friendly, efficient, helpful and really knew the product so easily answered our questions. I also had a follow up request which was attended to quickly and with an excellent outcome. This was a positive experience.
Over the last two years, I’ve purchased a Vax pet hair vacuum, a chest freezer, and today a bar fridge.nThe Good Guys is always my first choice of appliance type stores to buy from because the staff don’t pounce on me, behaving like hungry tigers with me as their prey, the second I walk through the door.nInstead, I can walk around and actually enjoy looking at more than what I specifically came in for without feeling stalked.nHowever, they’ve always done a great job in regularly glancing up and over, making sure I’m not looking confused or unsure, and only come to me after I’ve had a bit of a look, had a chance to decide, have questions, or look like I’m ready to make a purchase, and then they happily come over smiling, ready to help.nI absolutely appreciate that in store staff.nA particular lady has stood out, giving me exceptional service on two occasions I was there.nShe was not at all pushy, and instead very welcoming and helpful, never appearing annoyed at my many questions about items, pricing and back ordering, and has both times tracked down stock, given accurate arrival times, and made me actually want to come back to the store......unlike the major rival that has me cringing upon arrival with the mindset of “ok, headphones on, head down, walk in, don’t make eye contact, just buy the thing and get out as quick as you can.”nI felt like she put in effort and was always going the extra mile for me.nSo thank you, Belinda. It’s always a pleasure.nI’ll definitely be back.
I purchased an oven from The Good Guys for work purposes, not for personal use. My boss was not satisfied with it and asked me to return it. When I went to The Good Guys to return the oven, they refused because I had used it once. I believe I am entitled to a refund, but my boss forced me to pay for the oven out of my own pocket. I only work 4 hours a week, earning $16 an hour, while the oven cost $200. Additionally, I was treated unfairly and faced discrimination because I am not Australian.
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