Telstra Shop Loganholme

I took my mum down to pay her Telstra bill and received such bad service that I ended up porting her mobile to another phone provider. It was Sunday lunchtime so of course there were a million people in the store, so I knew we were in for a long wait, which was fine. The main problem is that the order of who gets served next is a secret the staff keep in their heads, so from a customer perspective its very difficult to know how to get in the queue or get feedback that I am in the queue etc. After I'd waited 10 mins for one of the staff to finish with customers, I tried to ask how do I get in the queue but clearly the rude brush off I was given meant the lady in question thought I was queue-jumping. So rather than deal with her attitude that clearly dates from Telstra's government-owned times, mum is now a proud Optus customer. By contrast they were also loaded with customers at Sunday lunchtime, but someone approached us within a couple of minutes of entering the store. So my only suggestion is that the Telstra shop get some ticket numbers like they have in a pathology lab, they aren't very expensive and will sure as hell make a lot more sense to customers.
1 7 years ago (04-03-2018)

Impossible to ring them and when you visit there is a queue out the door. If you are lucky to get in they are helpful though.
2 7 years ago (09-02-2018)

Really bad service from store manager "Shanna" very rude and her solution was "don't like Telstra service , just cancel the service" that's not we are excepting from Telstra. I'm happy to give more details , if someone who need to rectify the issues in LOGANHOMES customer service center..
1 7 years ago (05-01-2018)

I run a small business and time is money to me, I was in the shop for a long time just to get served. No acknowledgment and people jumping the line. The shop always seams understaffed. For a such a large company I am disappointed as there competition is soo much better in this shopping centre. On the other hand the lady that served us was amazing once we got served.
3 7 years ago (16-09-2017)

Tried calling this store all day on a weekday & no answer. My pixel xl died & has been with them for two days & they haven't even contacted me to let me know what is going on!!
3 7 years ago (17-11-2017)