Stratco Capalaba

We recently finished our new pool pavilion, the team at Stratco where so helpful and always there if we needed advice, the whole process from design to delivery was seamless. We constructed it ourselves and it was really quite easy and logical to put together.

We live in Beenleigh and had to travel to Capalaba to get 5 storage shelves for our carport in our new home build, the young lady who served me was amazing with her customer service and her help with fixing a gift card problem as well, would have loved to give her name but it's not on my receipt and I forgot to check. Also a massive thank you to the Customer Service Manager Kylie who was so incredibly helpful with a bit of a phone problem. All in all will always recommend Stratco and the wonderful team in all areas.

Got some great products from their catalogue specials at good prices. A few items needed some extra ordering from other stores. Really friendly staff. Angel recommended the Member Rewards and did it all for me over the phone. Had a nice rewards voucher waiting for me on my next visit. Champion. Thanks. Very Knowlegable too. Well done. Tried to return a broken outdoor dining chair. Items can be looked up with Stratco Members card but staff member said receipt required. Snap in the centre of timber. Said it wasn't a manufacturing fault. Seems odd if only sat on a dozen times perhaps it is "not fit for purpose" and just cheap dressed garbage from Vietnam. Apparent because itnhasnt snapped at a "join" it must be a usage break "FFS". Good, sod off - profit protection job IMHO. At any rate she said come back with receipt. Angel is still awesome. But watch their prices esp. On roofing products and insulation and shop around. Some stuff is just resold at huge mark up from local manufacturers. Some great specials in the catalogues.

Bought a cabinet $600 on the Wednesday @ 16.20hrs and discovered on the Saturday evening it was $50 cheaper… spoke to a lovely young man named Cory on Monday morning who was very helpful. Being a senior every $$ helps thank you ***** :-

Amazingly easy to buy what I needed. Knowledgeable and helpful staff no matter who I spoke to, from sales to warehouse. Great product and quick to fix any issues to keep the customer happy. Very impressed.

Poor service unfortunately. We were there for well over 10 minutes before anyone offered to help us. Asked if they do custom covers and was told “oh I’d have to get measurements and yeah not really I mean yeah” I’m like for real? Aren’t u Stratco? The guy just wasn’t interested obviously.

I found the staff member to be knowledgeable and really knew his product. Service was quickly and with a smile.

We bought click and collect, the process was easy and quick and the service in store was very good.

Fantastic service I order materials and where ready in 3 days which is awesome in this climate. Mel was easy too deal with and very knowledgeable on products she also provided assistance on ordering to install couldn’t be more happy with the service I was given

Great service from Corey today who went out of his way to help me get a large item that wouldn’t fit in my car to it’s destination. On his way home. Normal delivery was not easy to arrange, as it was to a Not for profit organisation that only opens after hours. Thanks!