Specsavers Head Office

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Address: 520 Graham St, Port Melbourne VIC 3207, Australia

Phone: (03) 8645 0700

Website

State: Victoria

City: Port Melbourne

Zip Code: 3207

Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 5:30 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

I purchased contact lenses online. I called them I want to add one more box or cancel.nThey said I can’t cancel or add products even the products haven’t dispatched yet.

My new glasses I got from Specsavers  one month old broke and while in Port Melb I went to their office and they replaced them for free under warranty, wait time 6 min !! WownMarie on the from dest could not be more helpful  , amazing customer service !

Specsavers keeps sending me emails, and they always address me as “Dear ## AKA **.” I suspect that the person who entered my information initially recorded my first name as “first name AKA preferred name.” Doesn’t your system have an option for a “preferred name” or something similar? Why must the customer’s nickname be combined with the first name in the first name field?!

Absolutely disgusting service from Ellenbrook once again!!nnDespite the 90 day refund policy, the retail manager decided that they didn’t have to process this following lots of attitude and eye rolling and told me to drive to another store

I purchased a pair of sun glasses in June 2023 at Specsavers Southland and found the lens kept popping out of the frame. Took them back to Specsavers Southland and was told two weeks to repair. Three weeks later no glasses so I rang the store asking for an update; they had no idea. Apparently there was a problem with the quality control and my glasses were going to be another 2 weeks. I asked the store manager 2 questions, 1. Where was the quality control when I originally purchased the glasses and 2. Where was the courtesy call to say there was going to be a huge delay. The manager could not answer either question. Finally got an SMS into the sixth week to pick up my glasses with no explanation or apology.

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