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Shannons Insurance

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Shannons Insurance
Address: Unit 5b, 305 Montague Road, West End QLD 4101, Australia
Phone: 13 46 46
State: Queensland
City: West End
Zip Code: 4101


Opening Hours

Monday: 8:00 AM – 8:00 PM
Tuesday: 8:00 AM – 8:00 PM
Wednesday: 8:00 AM – 8:00 PM
Thursday: 8:00 AM – 8:00 PM
Friday: 8:00 AM – 8:00 PM
Saturday: 8:00 AM – 6:00 PM
Sunday: 9:00 AM – 5:00 PM

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Reviews
I am now on my third visit with my new Mustang to Capital Smart. By their own admission the quality of work they have performed is not satisfactory. They have had my car now for a total of over two weeks (this means 6 visits to date)for a simple respray of a scratch, no damage, just a scratch. Why is Shannons also to blame, because this is their preferred repairer being owned by Suncorp as is Shannons. After the second attempt Shannons sent an assessor to check the quality of the work. He passed it as "good as new" , Shannons words not mine. I have taken it back a third time and Capital Smart admit it is still not acceptable. I now have to arrange a time to take it in to capital Smart again! This is my time, petrol money and Toll charges every time I have to do this. This means a total of 9 visits to Capital Smart for a simple spray job!! Maybe I should just go with a cut price Insurer where I can choose the repairer.
7 years ago (02-01-2018)
Getting the run around on a current claim! Contradictory information given regarding status of claim. Claim taking way too long!
7 years ago (18-01-2018)
I have 11 vehicles insured with Shannon's , I have made 2 claims over the years and have always been happy.
7 years ago (13-11-2017)
Thanks for wasting my time. Will think twice next time before considering you again
7 years ago (04-12-2017)
Yesterday Shannons paid out in full a total loss claim on my car which was destroyed by a careless and ignorant semi trailer driver pushing water into my engine at speed in minor flooding after cyclone Debbie. The handling of the matter took just 24 days and all Shannons people were very kind and helpful throughout the process - which happened during a difficult personal time for me. This was only my third claim in over 16 years with the firm and at all times service has been excellent. They did not let themselves down even though the cyclone must have stretched their claims service resources. Ten out of ten.
8 years ago (25-04-2017)
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