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Reviews, get directions and contact details for RSPCA Care Centre

RSPCA Care Centre

About

The RSPCA Care Centre at Rouse Hill is a shelter outreach facility that includes an adoption centre, an outpatient veterinary clinic and a grooming salon.

Story

RSPCA Care Centre mission statement
"To promote responsible pet ownership through re-homing, education and community enrolment."


The goals of the RSPCA Care Centre:

* Decrease euthanasia and increase adoptions
* Promote responsible pet ownership through education
* Provide expert advice that is accurate and in keeping with our policies
* Provide a service that is of the highest standards for both Animal Welfare and Customer Service

Integral to this project is the care and protection of animals. As the RSPCA, we are subject to scrutiny and we must be exemplary in our commitment to animal welfare. We have created an environment where animals come first. You will never see puppies in the window at Rouse Hill. Every animal has been transported from our Yagoona shelter. Like all RSPCA animals, the Rouse Hill residents will be desexed, microchipped, behaviourally tested and vet checked. We will also be providing a range of animals of different sizes and ages (not just cute puppies and kittens), and the staff will all be RSPCA accredited.

The products and services that RSPCA Care Centre Rouse Hill will bring to the community are:

* Animal Adoptions
* Veterinary Outpatients Clinic
* Dog Grooming Services
* Retail Products
* A Pet Advisory Service
* Community Education and Events

Address: Rouse Hill Town Centre, 146C Civic Way, Rouse Hill NSW 2155, Australia
Phone: (02) 8883 0622
State: New South Wales
City: Rouse Hill
Zip Code: 2155


Opening Hours

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 10:00 AM – 6:00 PM


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Reviews
Our family really like this place. We have started taking our pets to the vets here, as we are so pleased with the service we have received. The vets really care about the animals and take a genuine interest in them. It's not just about the money or an other day at the office attitude. Also the shop staff in the store section are helpful and friendly. There is a good selection of items for sale , and our children delight in picking out some treats for our dog from the array of jars filled with various dog treats. Such a great idea - a dog version of the old lollie bag system. There are also pets for sale , which our children always like looking at. It nice to see the cages are of a good size not like some pet shops and are clean. The rabbits and the Guinea pigs also have fresh vegetables in their cages, which is good to see. It is also a bonus for us knowing we are supporting a worthwhile cause. Keep up the great work guys.
We adopted two ginger siblings and a year later we only have complements for the staff, volunteers and vets making it such a fantastic experience. The kittens were so used to human interaction, very social and relaxed - we found it hard to believe they were rescues. There is so much more to the RSPCA than meets the eye... Keep up the good work!
This centre is an example of how dad leadership i.e. manager presents a bad experience to customers. To-date I have had pleasant experience with the staff but the manager today confidently presented herself in a rude, unpleasant and demonstrated she was not interested to ensure the customer is pleasantly looked after. My dog has been groomed there for the past several weeks and she stated today she has not record of my dog and inisted that I have never been there. At the tail end of the conversation she admits my details are registered but my dogs name is spelled incorreclty - is that what a customer is responsibel for ? your staff or you updating the register and the customer need to verify the spelling???
The centre at Rouse Hill has some cats and dogs in their store looking for adoption. They also have a great range of accessories for cats and dogs including scratching posts, blankets, beds and litter boxes. The litter box I picked up looks like a mini spa is big enough that both my cats get into it together in the morning - no queueing for them! Staff from this centre volunteer their time to raise money with their annual store at North Epping mid November each year, which in the past they have displayed some hens in a hutch and also had plants on sale. Looking forward to seeing them again this year.
We have bought a rescue kitten from here more than once. Excellent service and advice. Great range of pet supplies, great after-care. Recommended.
Shouldn't even be a 1 star review, Saturday 28th of July we were served by a lady with blonde hair and an english accent, the service was appauling she roled her eyes as soon as we entered the rspca care centte with intentions to adopt, she was so rude i am going to lodge a formal complaint with the ombudsman she and another lady who was also working need the sack ! I wouldnt reccomend to anyone id rather go to blacktown pound.
My dogs love the treats we get them and it's great to know that what we spend here goes towards such an incredibly worthwhile cause. Friendly staff and if you're looking for a loving pet, look here first!
We adopted our pet from here recently, staff were very kind and helpful. Very easy process, animals appeared to be treated well and have good enclosures.
I would not waste anymore time or money with this charity. I had a friend who was an inspector and the lies and miss of finds at this place is beyond a joke. Choose another charity to support rspca you are full of it.
Had my dog desexed there a few months ago and have nothing but positives to say about them. Will be taking my dog here for all his vet appointments.
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