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Reece Plumbing

  1. Brighton East
  2. St. Kilda East Building Material Store

Reviews, get directions and contact details for Reece Plumbing

Reece Plumbing

Story

For over 90 years we’ve been helping Australians make their bathrooms their own. We’re Australia’s leading bathroom retailer with over 300 showrooms across Australia.

Address: 15/21 Union St, Brighton East VIC 3187, Australia
Phone: (03) 9596 0680
State: Victoria
City: Brighton East
Zip Code: 3187


Opening Hours

Monday: 7:00 AM – 5:00 PM
Tuesday: 7:00 AM – 5:00 PM
Wednesday: 7:00 AM – 5:00 PM
Thursday: 7:00 AM – 5:00 PM
Friday: 7:00 AM – 5:00 PM
Saturday: 8:00 AM – 12:00 PM
Sunday: Closed

Update Info

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Reviews
Outstanding customer service. Each and every time I need something the team are always super helpful. They have been really good at coming up with creative solutions to a number of hard to solve plumbing issues I’ve had. Many thanks guys.
The best customer service I have experienced in a long while. Thanks to Ashley for sorting out a tap that I had purchased and it wasn't right for the application. He went beyond to help and even delivered the new tap to me. Great job and I knew there was a reason I choose Reece for all the tapware in our house we built almost 8 years ago. Kaylene - Sandringham
Outstanding customer service. Could have been 1 star. They forgot to put my flashing order in the system. Potential for rain, they offered complimentary temporary flashing that I didn't end up needing. Gave free delivery for the mistake. Was then going to be 4 star. Flashing ended up delivered with a crease in the fold. With no resistance they remade a new flashing with free delivery the next day. I am not big account holder, just an occasional cash sale. Ended up 5 star. That's how you run a business. Thank you.nPS I've always had good customer service with previous purchases.
My wife had an unpleasant experience trying to get a replacement for a shower spray hose which was faulty. Instead of dealing with it with a customer service attitude and simply replacing it, the person serving her was reluctant to do so and blamed the problem on other factors such as the water pressure. The simple fact was the hose has a 5-year warranty and so we were entitled to a replacement. So why the battle and the reluctance? This is definitely poor customer service! Just replace it without making so much fuss!
Our experience with the team at Reece Plumbing Brighton was outstanding. We also visited the store to return a product that we thought was faulty. As with any return, they asked to see our receipt presumably to verify validity of purchase/return, which is understandable. During the process, we were met with utmost diligence and received excellent advice pertaining to pressure limiter valves and best practices to ensure warranty on the fittings inside our house - i.e. operating at the standard water pressure we also learned that water pressure limits applied to our washing machine and dishwasher! and having our products installed by a licensed plumber. The team were very patient with our queries, offered a service technician to visit our home for assessment, and we were ultimately issued a free replacement. Since analysis and reinstallation with a licensed plumber, we've not encountered further issues and have peace of mind that our products have not voided their warranties.
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