Penhalluriack's Building Supplies

Not sure about the negative reviews here. Somehow when you need something they always have it. I find the staff helpful. Being open on suday is a true blessing. Obviously it is not Bunnings, but hey you come here because you don't want to waste your precious time with travell there.

Overall, I think that the Caulfield area is fortunate to have this store in the area. It is very convenient and for a small independent place it has a range of very useful products. Customer Service varies but I would say it is easily in the good category. I highly value Pens and while I am aware of its limitations when compared to say a much bigger store in Bunnings, I would strongly recommend you shop here. It has many strengths and as a result, I would strongly recommend you come in and check out everything it offers.

What a great place for all your hardware needs! I went in, while looking for a product and a really helpful worker, called Guy, went out of his way helped me find a product that 3 other places couldn't help me with. Very friendly staff that are all keen to help, especially Guy!!! Thanks

I was in pens, garden centre yesterday and purchased the wrong products. Today the staff could not have been any better. They returned my purchase and I was able to exchange without fuss. This gives me great confidence in returning again.

Unbelievable, terrible customer service today. Tried to return a faulty $10 item after spending $150 in store on weekend. I did not have physical receipt but showed proof of purchase via bank details listing Penhalluriacks name but was refused. This is against Consumer Affairs Victoria Policy. Man at front desk was very rude and aloof. You have lost a customer.

Not sure why, but the staff here always seem so miserable. Teach them to smile. It's not that hard.

Came in late on a Saturday arvo after disinterested unhelpful service nearby at a Mitre 10. At Pen’s received some enthusiastic helpful advice and service from Ben in the building section. He recommended an appropriate timber product, which was way cheaper than what I thought I needed, cut it to size and loaded it in my car. Just terrific service. Also received great assistance from JoJo in the garden section. Great service at the end of a tiring busy day. Could not recommend more highly.

I visited this place to purchase weed mat. The lady who served me "cashier: Debbie" - as per the receipt was disrespectful and lacked customer service. She needs extensive re-training in customer service and RESPECT. I visited this store as someone recommended them. I re-spoke to them and they also won't be visiting this store again. I asked the lady as to what size weed mats they stock, and her response was: "I don't know. I don't have time for this. I have paperwork to do. If you don't know what we have, then read the signs and leave". Disgraceful!

The little Asian lady that runs the place is an absolute dragon who knows very little about plants and their maintenance. Her service approach is woeful, and lost of what is sold is from a $2 store but sold at luxury prices with huge markup. Have had to return most things other than the soil.

Went in for the first time last week and bought a sizeable rubber plant and medium size planter pot for 1/2 the price one would get from other places. I left with a massive smile on my face and some clever tips and tricks to maintain the health of the plant and aesthetic of the pot from the lady at the counter! 100% will come back!