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Plush

  1. Aspley
  2. Zillmere Department Store
  3. Zillmere Furniture Store
  4. Zillmere Store
  5. Zillmere Clothing Store

Reviews, get directions and contact details for Plush

Plush
"At Plush we pride ourselves on being Australia's sofa specialist, allowing you to choose from a wide range of designs, leathers, fabrics and configurations to make your sofa as unique as you are. Shop our full sofa range online or in one of our Plush showrooms, where our Plush Sofa Specialists will help you create your perfect sofa. All our fabric and leather sofas carry our amazing Plush 10 Year Peace of Mind Warranty covering the entire sofa."
Address: Aspley Homemaker City, 825 Zillmere Rd, Aspley QLD 4034, Australia
Phone: (07) 3263 8700
State: Queensland
City: Aspley
Zip Code: 4034


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 7:00 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

related searches: plush catalogue, plush furniture reviews, plush modular, plush cooper, plush snuggle chair, plush quattro, plush sofas, plush colt
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Reviews
Had an impressive visit to Plush in Aspley. From the first moment we walked in we were greeted by a staff member. We were served by Jackson who is fantastic! He is professional yet warm, knowledgeable of all the products and he was very patient with my indecisiveness. 10/10 customer service!
Jackson was a great help who took the time to make us feel we made the right decision. From the time we entered the store he informed us and had a terrific attitude. He helped myself and my wife to pick a couch that was exactly what we needed. Great customer service, would highly recommend.
It's a shame that Plush have such beautiful couches. If I could give zero stars I would. I ordered my couch in January 2022, it was delayed and arrived 10 months later. Everything up until this point was fine, until it was delivered. Immediately we noticed damage to the corner of the couch and to the leather. The couch noticeably distorted in the middle and one of the legs does not sit on the floor as the couch is so out of shape. The recliner doesn't sit properly where it should, and the arm is wobbly. We flagged this with the delivery guys who made note on their docket and advised contacting Plush straight away with photos. This is where it all fell apart. After following up numerous times we were told that we were waiting for an external contractor to come out and assess the damage to the couch. Nearly a month after the couch had been delivered the contractor inspected the couch and said it had definitely been dropped and damaged in transit, the whole bottom frame/structure was cracked hence the distorted shape and the couch not sitting properly. He advised we should probably add some additional support to the couch as it could very likely crack in half. With this assessment, and now safety hazard, I assumed that the assessment would be processed quickly and we would have an outcome shortly. It has now been three weeks since that assessment and I have been following up with next to no communication or acknowledgment from Customer Care team or even the store we purchased from. The case has supposedly been raised with the Area Manager, who is yet to contact us. It is completely appalling that Plush have allowed a clearly severely damaged couch to be delivered to a customer, where is the quality control? You would assume you're paying for a premium product and service with the cost involved however it is the worst customer service I have ever received. Looking at other comments online it seems this is common practice for Plush, they don't want anything to do with you when you have a problem with their product. I wouldn't purchase anything from them.
Tamara and David are both great to deal with. I found them both incredibly patient and I did not feel pressured to spend beyond my budget. The quality of plush sofas are truly impressive. The stitching and finish was exactly as promised. I found their after sale warranty is unmatched by all other retailers that I researched. You will need to put a 30% deposit down to confirm order and you need to be aware that you may forfeit the refund if you change your mind. This is because the sofa is custom made and as such you can expect to wait 3-4 months for it to arrive. Also be aware that all orders are custom and therefore attract very high cancellation fees. That being said - With Plush it’s definitely possible to customise you order to create the exact look and feel that you want for your home interiors Plush used to have a ‘72 hour Love it or refund’ policy but they no longer run that promotion. I think that was a really great customer service offering but I appreciate that it might have been an onerous promise to sustain. I would definitely recommend Plush Aspley. David was a very patient Sales technician and I found Tamara to be reliable, up front and experienced when she was trying to assist me with my order. If I recall correctly their recliner mechanisms also hold a 10 year warranty and at home repair from memory so be sure to ask more about that too. Thanks for the excellent customer service. I will be back .
We were extremely happy with the service that we received from Meryl. We were not sure what configuration or colour to choose and Meryl posed some very helpful questions to us to make this decision easier. She explained the Plush process really well, making our purchase very stress free - so much in fact we purchased two sofas on the day!
David was super helpful and knowledgeable and so patient with all our questions! Have rarely had such excellent customer service. Looking forward to our custom sofa being delivered, the quality of everything in the showroom was outstanding.
Excellent service. Jackson went above and beyond to help us find the perfect couch. So pleased with the whole process. Will definitely be back!
I recently visited the Aspley branch of Plush to look a Snuggle Swivel Chairs. Store samples to view and many options of fabric. I had the assistance of Tamara who was brilliant with her product knowledge, provided prompt attention to my questions and was able to confirm prices and availability at the time I visited. Really happy with my purchase.
Meryl was really helpful to us back in November. She patiently helped us find the best sofa/armchair combination and she was an absolute expert when it came to helping us pick out the perfect fabrics! Can't wait for our furniture to arrive!
Bijoy at Plush Aspley was so helpful and patient with us as we struggled to choose the right lounge for our room. We visited Bijoy 3 times over 2 days and each time he redesigned the layout until we finally had it right. There’s no hard sell or waffle like some salespeople tend to do, Bijoy listened first, answered all questions no matter how silly they seemed and quietly gave us his recommendations. Excellent customer service.
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