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freedom - Aspley

  1. Aspley
  2. Zillmere Department Store
  3. Zillmere Furniture Store
  4. Zillmere Store
  5. Zillmere Roofing Contractor

Reviews, get directions and contact details for freedom - Aspley

freedom - Aspley

Story

With an extensive collection of furniture and homewares, freedom offers complete home solutions.



"Freedom is Australia's leading retailer in furniture, sofas and homewares, including Australian made mattresses. Enjoy stylish products and design your world with flexible finance options to suit you, plus Click + Collect for same day pick up."
Address: Homemaker City, 815-825 Zillmere Road, Aspley QLD 4034, Australia
Phone: (07) 3151 5688
State: Queensland
City: Aspley
Zip Code: 4034


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 7:00 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews
This has been the worst customer experience we have ever had. Everything and everyone inside the store with the initial sale were fine! however, the product we eventually received wasn't as stable as we would have hoped. We didn’t get to use our outdoor furniture much with a new kid taking up our time but when we did it was clearly a defective product. We put a claim in through warranty, and eventually, a freedom repairman came out and said they would put longer screws in, different colors but we were just happy they would be fixed. The repairman after a while of trying said they couldn’t be fixed that they were defective and that he would let freedom know. 3 weeks later Freedom email us confirming they will replace the chairs when the stock arrives. sometime later we get an email confirming the stock has arrived, then it goes bad. We get another email saying sorry we are unable to replace this product as it is out of stock. We talk about the other email and the fact that they sell the product online, chat says its available and the customer rep at Aspley says its available. I email them all this information They say its not available and offer us credit below what it costs to purchase the same chairs in their store, which of course, are available for purchase right now! but they cost more now? We purchased this in a set and now we have to pay more individually? because their product is defective? That’s not right. months later they are still replying once a month saying that they can give us store credit that leaves us out of pocket when re-purchasing them.... from their website! again, which are available! These chairs are apart of a full set , what can i do with half a set? - BUT not once have they have acknowledged at any time that the stock is available... i have sent links and chat transcripts saying this stock is available, they have not acknowledged anything we have said to them and continue to repeat same insufficient offers. We have had unusable furniture for months now and their only resolution is for us to pay more to have what we already paid $7K for. We spent over 12k on all our purchases with them and now we wont ever shop their again because they have wasted our time for months over $300. This issue is still not resolved.
I love freedom and the products they sell. Though often over priced we have bought a lot of our home decor from there. Nevertheless the customer service has much to wish for. Most of them, even when spending thousands of dollars at a go act like they are doing you a favor. Though there are some exceptional exceptions. One who truly goes above and beyond to assist is Hannah. She has always provided the best service and always remains positive. Without her there we probably would have bought half of the things we have. Hannah you are a true star
Poor quality of products and very slow response to complaints. I ordered a dining table and a recliner lounge. The faulty dining table with splits was delivered and I placed a claim for a technician to come and look on 14 Dec 2022 to replace or fix. Today is 14 Jan 2023 and they still haven't contacted to arrange a visit yet. The online customer service hasn't even replied to my follow up emails to find out when they are going to call me after waiting for a month. Surprisingly, the online customer service team initially said they would contact me within 3~4 business days. Let's see how long it takes for them to contact me to get this right.
Ultimately the thing that I absolutely LOVE about Freedom furniture is that they grasp something so rare, that so few other furniture stores seem to get right. It’s quite simple really... Freedom does not sell individual furniture items as if they have no relationship to the shop floor surroundings. Instead, Freedom Furniture presents us with an aesthetic experience of an idea, an atmosphere, ambiance and they show us exactly how to achieve that look by providing everything you might need to complete that theme successfully in our own homes. The quality at Freedom furniture is consistent, durable and high from my experience. I have also found the follow up service from this store, in particular, to be good and very thorough. I think this store is one of the greatest assets that this shopping complex has to offer. The staff are all polite, very attentive and they take time to explain waiting periods and options to client. I met Yvonne, the store manager, as she is great. She made time to tell me about the new story lines that Freedom has started where they are supporting artists and sharing their story and creative process with us, the customer. See photos. There is also a new kids bed frame range that should be released by Spring or before Christmas so we will definitely have some new children bedroom furniture to look forward to. Some weekend they also have family days where vouchers can be won and face painting for young kids. A few years ago we decided not to go ahead with a mattress purchase at this store because I was specifically looking for a mattress I could routinely flip and most furniture retailers don’t sell these types of mattress anymore so I went to a specialist manufacturer instead. That being said the customer service was excellent and the sales rep called me twice to follow up and to make sure all my questions were addressed. I did not feel pressured but I did feel that the staff were doing there best to make sure I was served well. Because I prefer a flip-able mattress I will not buy mattresses at Freedom Furniture but I would not hesitate to buy any other furniture or accessories from this retailer. More specifically I would come to the Aspley store rather than their Windsor store because parking is easy, staff are friendly. I would much rather drive north than fight inner city traffic any day of the week. So, if you are as far north as Kedron or Chermside I definitely recommend driving to the Aspley store instead of heading to CBD. There are plenty of great rugs, lighting, accessories, kitchen design and lounge, seating and dining furniture to choose from. I have been given permission to share some photos to help you get a sense of some of the awesome products that are available for purchase.
This store refuses to accept an order cancellation for a product that they cannot supply for another 3 - 6 weeks. Poor customer service over the phone, no attempt at all to resolve issue. Will never purchase another item from Freedom ever again. ACCC report submitted.
Spent $7K on sofas. Was told they'd be "4-6 months". Took 8 months. One sofa was broken on arrival. Awful warranty claim experience ... buggy phone system clearly designed to prevent you from ever reaching a human being. You're required to lodge a form and photos of "the problem". Even when you explain you can't photograph "the problem" because it's in the inoperable internal mechanism of the sofa, they refuse to progress the claim until they get a photo. Oh, and their delivery truck knocked over my letterbox as it left my property, and didn't bother to stop. UPDATE: despite their platitudes below ... the only contact I've received is to again require the photos that physically can't be provided. Ridiculous.
Visited Aspley Freedom store on Sunday and was just browsing. Then Melissa the fabulous sales assistant came around asking if anyone needed assistance.. I put up my hand and with a brilliant smile came and helped me with my queries. Nothing was too much, she explained everything about the product I was interested in. She was so pleasant and professional, I bought my patio sofa lounge! We love it! It was such a lovely experience.. to have someone who enjoys her job and be so helpful. Also, have to mention the whole experience.. as I then purchased a few other items, was great. If all stores had brilliant sales people like Melissa.. I think sales would be up 150%..Take notice.. brilliant sales people who are willing to help sell!! Thanks Melissa and the lovely environment you bring to this store!!
If possible, try and avoid buying from Freedom! I ordered furniture over 7 months ago and it has still not arrived. When paying premium prices upfront it is a fair expectation to receive premium service. Sadly, this has not been the case. My delivery date has been moved from September, to October, to November and now to December. Whilst I suspect this is in part due to Covid-19, I have received very minimal contact from the company no explanation of why my order is late, where it is, nor an apology. On each occasion I've had to follow-up with the store themselves who I suspect are stuck in-between a rock and hard place. I have ordered furniture from both Adairs and Early Settler whose products have not only been quality, but the service provided has also been impeccable. As such, If you are wanting quality furniture, coupled with wonderful and helpful customer service I would recommend these stores first.
Thanks Freedom The best service guarantee promises customer satisfaction unconditionally, without exceptions.
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