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Osborne Park Mazda

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Osborne Park Mazda
Address: 430 Scarborough Beach Rd, Osborne Park WA 6017, Australia
Phone: (08) 6446 7488
State: Western Australia
City: Osborne Park
Zip Code: 6017


Opening Hours

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 9:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 1:00 PM
Sunday: Closed

Update Info

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Reviews
EDIT - in response to the reply from Osborne Park Mazda below - the assistance I received from another Mazda dealership and Mazda Australia was in response to how poorly I was treated by Osborne Park Mazda. The fact that you are trying to pat yourself on the back for playing a part in one of the most stressful situations is appalling.nnIf you want to be ripped off, lied to, have scare tactics used to handball you as your case is “too hard” and have your engine placed in a box in the boot then this is the dealership for you. Never have I been treated with such disrespect, especially as a loyal Mazda customer - if I could give zero stars I would. Osborne Park service department has completely turned me off ever buying a Mazda again.
I recently had my car serviced at Osborne Park Mazda, and it was a fantastic experience. The service team was efficient, professional, and went above and beyond to ensure my car was in top condition. A pleasant surprise was finding my car cleaned inside and out—it looked spotless! Highly recommend their excellent service.
Had the car booked in for its 1-month service - super impressed with the Osborne Park team. As soon as I parked in the service area, a young gentleman immediately and politely intercepted me to help, taking my keys and pointing me towards the reception to check in. At check in I was looked after by Bianca - when I returned upon completion, she ran through everything I needed to know and drove the car down to me at reception.nFrom start to finish it was just smooth and pain-free. The team there is highly professional and very pleasant, and the service was quick too. I felt very well-looked after.
Love my new car! Great service from the beginning Bruno was great to deal with, let me take my time to enjoy buying a new car.nFrom test driving to actually purchasing and collecting car was stress free, happy and with good humour and very professional. Highly recommend Thanks so much Bruno!
I booked an appointment to check an electrical issue with my seat and the key battery. I was informed it would take at least 2 hours. However,I waited for three and a half hours, hoping they were actually working on my car. In between, I asked the lady at the service desk if my car was ready, but she said it would take another 20 minutes. After waiting, I checked again—still not ready.nnFrustrated, I went outside to look for my car and found it parked outside. When I returned to the service desk, the lady finally told me to wait a few more minutes while she reviewed the mechanic’s report. I’m certain that if I had checked an hour earlier, my car would have already been sitting there. It felt like they made me wait intentionally.nnEventually, she came back with paperwork, explaining that I had “broken” the electrical components and that the issue wasn’t covered under warranty. Fixing it would cost around $1,000 since the parts came from Japan. I asked her how they determined I was responsible for breaking the seat controller, as it had stopped working suddenly. She didn’t give a clear answer.nnThen I asked about the key battery issue, explaining that my car wasn’t recognizing the key, making it difficult to start the engine or open the windows. She said the mechanic didn’t find any issue—he was able to start the engine and unlock the door without a problem. That response frustrated me because I know my car, and I was certain there was a problem.nnNot satisfied, I walked to my car and tested the key myself. It took three tries just to unlock the door. Frustrated, I recorded a video of me trying to start the engine—it took three or four attempts, with the car prompting me to hold the key closer. I went back inside, showed the video to the lady, and only then did she change the battery, which immediately solved the issue.nnI asked if they had even checked my car properly, and she insisted they had—but they were busy. Honestly, who isn’t busy? If you’re getting paid to do a job, you should do it professionally. They took four hours and still didn’t check something as simple as a key battery.nnThis whole experience makes me feel like they don’t really care about their customers, especially when dealing with warranty-related issues. Two of my friends had the same electrical seat issue, and Mazda Osborne Park fixed it under warranty. Unfortunately, I wasn’t so lucky—somehow, they know more about my car than I do.nnOverall, I’m really disappointed with the service I received, even though I had a great experience with the sales team when I bought the car a year ago.
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