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Osborne Park Mazda

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Osborne Park Mazda
Address: 430 Scarborough Beach Rd, Osborne Park WA 6017, Australia
Phone: (08) 6446 7488
State: Western Australia
City: Osborne Park
Zip Code: 6017


Opening Hours

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 9:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 1:00 PM
Sunday: Closed

Update Info

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Reviews
Love my new car! Great service from the beginning Bruno was great to deal with, let me take my time to enjoy buying a new car.nFrom test driving to actually purchasing and collecting car was stress free, happy and with good humour and very professional. Highly recommend Thanks so much Bruno!
I've been getting car service at this Mazda dealership for many years, and even after moving, I still drive here for maintenance. However, this time the service was truly disappointing. Not only was the bird droppings on the car not cleaned properly, but my previously clean carpet now has footprints and dirt. Their response was that they only perform basic cleaning, but from my perspective, it seems like they didn't clean at all, and the situation has only gotten worse. I'm also starting to worry that my car wasn't actually serviced, and that they just signed off in the service logbook.
My first time here and was happy with it !!! They greet you politely and provide a beautiful waiting room facing the team working on your car. I like how we can see our cars getting work on instead of hidden at the back somehwre like other shops and you wonder if it even made it on the hoist hahaha so I’m one happy customer!!! Thanks team!!!
Fabulous service!!!nIt’s my goto place for service and every time I go there the experience gets better.nThis time, I postponed my appointment three times and staff accommodated me all three times with the best slot. On my appointment day I was late and they still got my ride ready on time.nOn top of exceptional customer service they found out few issues in suspension and side mirrors which they ordered for free and will be getting them installed when parts will arrive.n10/10 please keep up the same level of service.
I recently had an unfortunate experience at Mazda Osbourne Park that has left me feeling disrespected and undervalued as a customer. Due to a mistake on my part, I used the wrong credit card for a transaction. Recognizing my error, I promptly asked if the charge could be refunded. The staff member assured me the process would take 2-3 business days, which I understood and payed again with the correct card. However, my request for a receipt or any formal proof of the pending refund was met with disdain. When I inquired further, hoping for some documentation, I was dismissed rudely with a comment about my understanding of the refund process. This response was both unprofessional and unnecessary.nnSeeking a resolution, I turned to the manager, only to be met with a lack of empathy and problem-solving skills. The manager’s indifference to providing a signed document as proof of my refund request was astonishing. Only after insisting did I receive a piece of paper, which the manager reluctantly signed. This lack of formal acknowledgment and proper procedure is concerning and not what I expect from a reputable dealership.nnAdditionally, the promise of a “professional clean” for my vehicle was unmet. The car was returned to me with dust still present, far from the standards promised or expected.nnThis experience has been incredibly disheartening. The staff’s disregard for customer service and the manager’s lack of concern for customer satisfaction were apparent. Mazda Osbourne Park has shown a clear disregard for accountability and professionalism. I will not be returning and would caution others about their customer service and professional standards.
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