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Oaks Elan Darwin

  1. Darwin City
  2. Northern Territory Lodging

Reviews, get directions and contact details for Oaks Elan Darwin

Oaks Elan Darwin
Address: 31 Woods St, Darwin City NT 0800, Australia
Phone: 1300 542 502
State: Northern Territory
City: Darwin City
Zip Code: 0800


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
It's not a new hotel but it's been maintained well. The apartment which we stayed for 4 nights is clean, beds are comfortable, kitchen is fully equipped. I'm so grateful for their impressive customer service - we had to check-out in the morning before we headed to the last day of the conference, then we had to get changed to attend the gala dinner. The staff were so helpful and hospitable to let us use the shower at the pool area in the afternoon & loaned us towels so we can get ready for the gala. As a comparison, our friend who stayed at The Hilton was told that she could get changed in the toilet. The impeccable service did not come from a specific staff; it came from ALL of the staff - it's like they have been trained to extend caring gestures which is a privilege these days, so thank you so much to all the staff at Oaks Elan Darwin!!nPS: if you have any question prior to your stay, don't email, just call them.
We had a two bedroom Harbour View apartment.nnCheck-in took a while - I would say a good 10 minutes from arrival to being greeted/served at reception.nnThey gave us all a bottle of complimentary water.nnThe pool was really cold and unbearable. Of course, it's dry season, so I should've expected that, but the steps leading into the pool were very slippery. I couldn't work out if it was the finish of the stairs or if it was mould build up. Despite there being a rail, I couldn't help but think how an older person may go getting in and out of the pool.nnWhen we walked into the apartment, there was a very strong mouldy smell. I'm not sure if the apartment above has a water leak, but each time we walked out and came back in the apartment, had the same strong mouldy smell.nnThe beds were extremely comfortable to sleep in with nice pillows, in saying this I did notice that when lifting the quilt and flat sheet up that there was quite a lot of hair all over the mattress, indicating the sheets were not clean. One bedroom fan was working as it should, and the other bedroom fan was on its way out. It was running very slow with minimal airflow.nnThe shower gets luke warm and doesn't get hot . I feel like Oaks Darwin has really gone downhill to when I first stayed there not long after it was built.nnThe outside windows were also pretty filthy. It's not what I was expecting for the price we paid.nnThe lift also had a number of issues where our room cards struggled to register to be able to select our floor.nnI don't think I'll be likely to stay here again, unfortunately.
The views from our room were beautiful, but the room itself was disappointing. No clothesline or clothes horse, internet signal didnt work in half the apartment, dishwasher leaked water all over the kitchen floor, the ceiling fans in the bedrooms were on the way out with the option of really slow or tornado speed, the pool area didnt get much sun, the lifts took ages, the pillows in the beds were all soft with no firm options, cranked tiles in the bathroom, a chunk missing from the vanity sink - just not up to standard for the price paid sadly.
I have stayed at Oaks multiple times when travelling for work, and have continually been impressed with everything including thoughtful extra touches like a complimentary fruit bowl and personal note from the manager. All the staff I have encountered have been friendly and helpful, and each room I've stayed in has been clean & well presented. I can't fault anything and look forward to staying at Oaks again on my next trip.
I had a great stay at this hotel. Good location, the room was very clean and well appointed with a great view. The staff at reception were friendly and great to deal with.
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