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Novotel Brisbane Airport

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Reviews, get directions and contact details for Novotel Brisbane Airport

Novotel Brisbane Airport

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Address: 6-8 The Circuit, Brisbane Airport QLD 4008, Australia
Phone: (07) 3175 3100
ua.moc.tropriaenabsirbletovon@snoitavreser
State: Queensland
City: Brisbane Airport
Zip Code: 4008


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
I recently stayed at Novotel for work purposes.nUpon check-in, I was advised that breakfast was not included in my booking. After confirming with my workplace that breakfast had in fact been pre-paid and included, I returned to reception to clarify. I was then asked to pay for breakfast upfront and told that, if applicable, a refund would be processed later. Given the clear confirmation in the booking that breakfast was already included, I did not feel comfortable proceeding with an additional charge due to the risk of being double billed. Also noting this seems to be a common problem in the reviews. This created an unnecessary inconvenience at the start of the stay.nThe room itself was adequate but unremarkable. As there are no opening windows, the space felt quite musty. The bathroom unfortunately had a noticeable odour reminiscent of dirty feet, which impacted the overall comfort. The air conditioning unit was loud and did not cool effectively, while the fridge was even louder and froze all items placed inside it.nOverall, I would consider this a three-star experience. It serves its purpose as a place to sleep when needed for convenience near the airport, but there is room for improvement in both service clarity and room maintenance.
Great Hotel, with a reasonably priced restaurant and friendly staff. The room was comfortable.nThere is a free bus to sky gateway complex as the hotel is a bit away from the domestic terminal about a 10 minute bus ridenThe place where the bus stops is about a five minutes walk from the Hotel entrance, so not ideal if you have mobility issues. That said, it represents great value and would recommend this hotel.
The wifi was almost entirely unusable. It switched between slow and not functioning at all. I would get a short period of usable internet and then it would be non-functional. Most of the time I couldn't even load the speed test website. I did ring reception and complain. They restarted something. I'm not sure it helped. Certainly not for long. I had colleagues in different rooms/floors and they also reported issues. It was a problem during my entire multi day stay. Maybe even worse at certain times.nnI ate at the hotel restaurant with a colleague. We gave separate room numbers and without the server saying anything, it was all charged to my room. I now have to awkwardly try and get my colleague to reimburse me after the fact. If the bill couldn't be split then fine, but no one said anything. The food itself was pretty good. Significant portions. I had the chicken schnitzel and the fried cauliflower. This was not helped by the front desk not getting me to verify incidentals when I checked out. I should have requested this, but didn't think of it. I just noticed the unexpectedly large charge on my bank statement.nnThe door to the room bathroom was misaligned. It scraped on the floor when you tried to open/close it. It had clearly been a problem for a while and the door was damaged from the scraping. Otherwise the room was pretty good and comfortable.nnThe front desk staff were generally pretty friendly/helpful.nnWe were working at the airport and the location was convenient, but next time I will be strongly trying to get my employer to book a different hotel. The wifi was just completely unacceptable. It would only be feasible if you didn't use it and were hotspotting the entire time.
Stayed here on our last night looking for a little luxury. Expectations were pretty high as we had been budget travelling to that point. While we were not disappointed we were also not overwhelmed. Food was good, service was efficient, rooms were comfortable. I guess we expected something more for the money spent and hidden costs such as parking a bit of a surprise.
Rooms were clean, bed was comfortable, but that was where the good part ended. Room did not have a chain lock, which I consider key for safety as a woman traveling alone. WiFi did not work at all in the room and barely worked sometimes in common areas. Breakfast was okay, nothing special, but at check in they didn’t even tell me if breakfast was included or what time checkout was at. Location is close to the airport but shuttle is not free and only runs for a few hours. If taking an uber/taxi, next time I would just go further away. A fine place to stay if in a pinch, but if you have options, go elsewhere.
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