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Reviews, get directions and contact details for Nando's

Nando's

Story

Nando’s is famous for its legendary butterfly-cut, flame-grilled PERi-PERi chicken.

Address: 345 Elizabeth St, North Hobart TAS 7000, Australia
Phone: (03) 6234 1900
State: Tasmania
City: North Hobart
Zip Code: 7000


Opening Hours

Monday: 11:00 AM – 10:00 PM
Tuesday: 11:00 AM – 10:00 PM
Wednesday: 11:00 AM – 10:00 PM
Thursday: 11:00 AM – 10:00 PM
Friday: 11:00 AM – 10:00 PM
Saturday: 11:00 AM – 10:00 PM
Sunday: 11:00 AM – 10:00 PM


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Reviews
Very poor customer service. This used to be one of my favorite restaurants, but I am extremely disappointed with the Asian waitress and the restaurant manager tonight.nnOn Friday evening, I ordered a meal combo with sides of fries and spicy rice, along with three bottles of drinks. At the beginning, the Asian waitress, who seemed to be new, didn’t give us our drinks and didn’t double-check our order. When we received two portions of fries instead of one fries and one spicy rice, we were shocked and immediately told her she had made a mistake. She took one portion of fries away but returned later, saying the kitchen refused to replace it with the spicy rice we had ordered.nnThrough a local waitress, we found out that the Asian waitress had told the kitchen it was a “change of mind” rather than her mistake. We spoke to her a second time, but the issue still wasn’t resolved. On the third attempt, I asked to speak to the manager. The manager was extremely arrogant and refused to say even one word to us, acting as if we owed her money. Finally, they gave us a regular-sized spicy rice, even though we had ordered a large one. By that point, we were too tired and disappointed to argue any further and left the restaurant.nnTo make things worse, the table we were seated at was very dirty, and we had to clean it ourselves before sitting down.nnThis is the first time I’ve experienced a restaurant where a mistake in the order wasn’t corrected. I was shocked, as I had done nothing wrong—I just wanted to get the correct food. The local waitress was excellent; she tried her best to mediate but seemed to lack the authority to resolve the issue. We are very grateful to her, as she was one of the few staff members willing to help us.
Great food. Tasty chicken as always. Service was friendly and I liked the atmosphere here.
My first visit was fantastic, but my second experience was disappointing. I politely asked the lady at the front wearing eyeglasses if the chicken could possibly replaced, as the portion was smaller than expected and not worth the price. Unfortunately, her response was rude and unprofessional, which left a negative impression. It's crucial for staff to address customer concerns with kindness and a friendly attitude. On a positive note, the servers were outstanding—attentive, friendly, and highly responsive to customer needs. Kudos to them for their excellent service!
Wonderful atmosphere day or evening, delicious-juicy chicken, great staff and customer service. All over 5 star.
Chicken taste 8/10 felt a bit salty to me.
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