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Reviews, get directions and contact details for Monash Medical Centre

Monash Medical Centre

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The official Monash Children's Hospital Facebook page.

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General Information:

Monash Children's provides the highest levels of care right where it is needed in the growing south eastern suburbs of Melbourne. With approximately 330,000 young residents aged 0-19 years living in our catchment area - a quarter of the state's child population - our Children's Program operates from three of our major sites serving newborn, child and adolescent needs:

- the internationally-renowned Monash Medical Centre, Clayton which operates the only tertiary paediatric service and paediatric intensive care unit in Victoria outside of the Royal Children's Hospital (RCH).

- Dandenong Hospital providing the full range of primary and secondary paediatric services.

- Casey Hospital providing the full range of primary and secondary paediatric services.

- the Children's Program at Clayton, together with the Royal Children’s Hospital, is responsible for delivery of all Victoria’s tertiary paediatric services, including neonatal intensive care, paediatric intensive care, emergency and inpatient facilities.

Our Children’s Program provides an integrated multidisciplinary team of specialist medical, nursing, and allied health professionals offering care and services to meet the clinical, physical, social and psychological needs of patients and parents.

Our Social Media guidelines:

Please note that the posts on this site do not necessarily reflect the opinions and position of Monash Health / Monash Children's or its officers and employees. If you have any questions or concerns about content please contact us via the Monash Children's website. www.monashchildrens.org.au (email: [email protected]).

Monash Children's endeavors to ensure postings on our page are aligned with our mission and objectives and of relevance to individuals and communities with whom we interact.

While we encourage you to submit your comments, thoughts and experiences and will engage with you from time to time to do so, we expect that users will not post content that falls into the following categories and reserve the right to remove postings that are:

• off-topic and not appropriate for discussion in this forum
• in violation of another’s privacy
• vexatious, fraudulent, deceptive or misleading
• abusive, defamatory, threatening
• harassing, discriminatory or otherwise offensive
• of a political nature
• promote particular services, products, or political organizations
• illegal or advocate illegal activity
• in violation of another’s intellectual property
• infringe upon copyrights or trademarks

The views, opinions, and information expressed in user-generated comments remain with the authors and do not necessarily reflect those of Monash Children's, Monash Health or its officers and employees.

While user generated comments are not edited, to ensure a positive experience for visitors of this site and the broader community, the Monash Health Foundation may report or remove at its discretion any content or comments containing spam, profanity, or otherwise objectionable or prohibited material.

Mission

Monash Children's is Victoria's second largest and Australia's third largest provider of integrated children's health services, with over 30 specialist services and programs.

Monash Children's provides the highest levels of care right where it is needed in the growing south eastern suburbs of Melbourne. With approximately 330,000 young residents aged 0-19 years living in our catchment area - a quarter of the state's child population.

Monash Children’s is part of Monash Health, Victoria’s largest healthcare service. It’s a network of paediatric healthcare services across Monash Medical Centre, Dandenong and Casey Hospitals. We deliver specialised, innovative, family-centred care across the South Eastern region of Victoria. Our dedication and passion is evident in the individualised care we provide to our children and their families.

In addition to providing excellence in clinical care, Monash Children’s also leads the way in paediatric research and education. It is our endeavour to integrate emerging research and knowledge to produce the highest standards in paediatric clinical care. We see young people as our precious future and we will continue to care for them when they need our help.

We are excited about our new Monash Children’s Hospital, which is set to open in 2016.

Address: 246 Clayton Rd, Clayton VIC 3168, Australia
Phone: (03) 9594 6666
gro.htlaehhsanom@latipsohsnerdlihchsanom
State: Victoria
City: Clayton
Zip Code: 3168


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours


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Reviews
If it were possible to give zero stars, I absolutely would. My recent experience at Monash Clayton Hospital’s Emergency Department was nothing short of unacceptable and deeply frustrating. Despite years of supposed development, there appears to be little to no improvement in the quality of service or efficiency.nnThe minimum wait time was over 3 hours. When approached politely to ask about an estimated wait time, I was met with a flood of vague, unhelpful excuses.nnAs a patient with a non-urgent condition, I was left waiting over 7 hours on an uncomfortable chair. For a country as developed and resource-rich as Australia, it is unacceptable that the emergency department appears to function with minimal staffing. It is shocking and disappointing to see such poor prioritisation and communication from both doctors and nurses.nnThe lack of coordination and responsiveness is concerning. If a doctor had simply taken 5–10 minutes to assess lower-priority patients periodically, many issues — like mine — could have been resolved within 30 minutes. It reflects poorly not only on the frontline care but on hospital management and leadership, who should be ashamed of the system they are running. Some say doctors or nurses outstanding at school does not mean they out standing at workplaces, I can clearly see on my own eyes at Monash.nnThis experience showed a clear lack of urgency, empathy, and efficiency. As someone who expected at least basic standards of care, I left the hospital deeply disappointed and without resolution. I sincerely hope Monash Clayton takes this feedback seriously and makes urgent changes to both staffing and patient flow management.
I want to thank Dr Sylvia, Dr Brad, the incredible emergency nurses, and the passing doctors and nurses who took care of me during my medical emergency at Monash.nnWhile in emergency, they were professional, efficient, and genuinely caring. The team worked quickly and seamlessly, constantly checking in to make sure I was okay. It’s hard to put into words how grateful I was during such a stressful time, and how much I appreciated the care and compassion shown by everyone involved. Thank you to all who helped me that day.
If I could give 0 stars, I would. My mum went into Monash Medical Centre three days in a row with the same issue and not a single doctor put in any real effort to help her. She could have been dying and honestly, I don’t think a single person there would have cared.nnShe arrived by ambulance and was left waiting for 9 hours before anyone properly helped her — and even then, they just told her to go to her GP for an MRI instead of doing it there, while she was crying and begging for help because she was in so much pain. Even the paramedics agreed how horrible the quality of service is here. makes me think how bad you have to get to actually get cared about at a freaking hospital.nnIt’s absolutely disgusting behaviour from people whose job is meant to be caring for others in their worst moments. I’m so disappointed and honestly horrified that this is how they treat people in need. Shameful.
We recently welcomed our baby boy at Monash Maternity Clayton after a complex birth and week-long stay. The care we received was exceptional — every staff member showed genuine kindness, professionalism, and compassion. Special thanks to Dr. John Regan and his teamnfor his calm and humble presence, and Dr. Lufee Wong for her empathy during our scan. We felt safe, supported, and truly cared for every step of the way. We’ll always be grateful for the incredible team at Monash.nRegardsnKate
My wife is pregnant she is in paint and bleeding, she couldn’t sit. But in emergency department I was told there’s no empty beds wait in a waiting area.nI have visited the emergency department for the past 20 years a lot of time. But unfortunately there’s no improvement. They should categories patients the more in pain should get served first and they should put more beds for patients.nI think we should do petition so the government should take action against it. And improve those facilities. Last but not least when u call 000 ask for ambulance there’s always an excuse that there’s a long wait time for that we will send you a cab/Taxi. It all sounds like we are living in a third world war country
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