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Reviews, get directions and contact details for mecwacare South West Region Service

mecwacare South West Region Service
"mecwacare provides in-home nursing and care throughout the Ballarat and Central Highlands. mecwacare supports clients of all ages and abilities, including older people, those with illnesses such as multiple sclerosis or dementia, and healthy people with an acquired brain injury or an intellectual disability. We support our clients to remain in their own homes for as long as they wish. Each health and wellbeing service is integrated so care is tailored to meet client needs, yet is flexible as circumstances change. With over 60 years’ experience and homes across metropolitan Melbourne and regional Victoria, mecwacare is a leading not-for-profit organisation with a reputation for excellence and where caring is at the heart of everything we do."
Address: 10 Drummond St N, Ballarat Central VIC 3350, Australia
Phone: (03) 5333 0900
State: Victoria
City: Ballarat Central
Zip Code: 3350


Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed


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Reviews
On advice from various supports I applied for a HACC assessment and was approved. This was outsourced to Mecwacare Ballarat to service. In 3 - 4 months I have had 2 cleaners sent out. This is shocking given I have been assessed as requiring assistance fortnightly. I’m pretty much back at point 1 and my health is going backwards. Very disappointing service.
When a client cancels we still get charged fair enough But when no one turns up we're still expected to pay and no ph call unless the client rings,no good enough. I HAVE PERSONALLY worked in this field off work both in community and in the office l know how it works, lm not impressed with the phone manner particular from the young person who answers the calls l usually never complain but when l do lve had it
Your branch in Ballarat has to have the worst organisation and lest ethical management staff. Highly recommend you do a thorough investigation. I have heard many staff complaining about a certain staff member stating that if she does not like you, you will not receive shift. Kind Regards
I think the Ballarat division of mecwecare deliver outstanding customer service and they are so polite and easy to deal with
From my first conversation with Chrissie, to the home-help tasks performed by Wondi spelling?, my experience with Mecwacare Ballarat has been positive, with friendly & efficient staff doing a top job..Thanks to Mikayla, too, for her politeness..
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