Lawrence Vic PTY Ltd.

Be very careful of this mob, especially the Geelong crew, Emily, Claire, the branch manager Shenay, and the area manager Sharon Walker. Admitted to failing to follow consumer law, but told its not up for discussion and we have your money so bye! Have reported to the ACCC. Be very aware of these staff members and the way they conduct business!

Just an Update: Was refunded in haste earlier this year after advising I would be taking the matter further under the ACL - Thanks. While the change of tone is certainly appreciated. They stopped short of actually apologizing however Noticed they've since rebranded from Thrifty to SIXT. It is sincerely hoped that this business under the new banner will take the opportunity of this clean slate to substantially improve their business conduct going forward. --- Original Review 1 star: Irregularity laden hire experience. RSO agent under obvious duress to meet monthly sales target snuck on additional add ons, skipped over them in walk through and conveniently failed to provide copy of agreement Not an isolated incident. Managing director together with certain senior staff caught publishing multiple falsified testimonials on Google and FB. Many removed in haste upon advising the matter has been turned over to the ACCC and CAV for comment. Failure to disclose in written legal documentation the full fee structure associated with repairs for minor accident with small roo. Attempts to seek clarity were instead shutdown with “Thanks for your feedback on our disclosure” Franchises like this give the vehicle hire industry its bad name. Wrote about my experience on my personal web and have been fielding anecdotes of working conditions and internal culture issues from those identifying themselves as former employees of this licensee. So far my single most irregular and unusual experience as a customer to any retail business either side of the Tasman.

Terrible customer service. Keep charging without notifying. Would never go back again. NEVER.

They rent out trucks to inexperienced drivers who hit into others cars and they do not do anything about it instead they be rude to affected party and do not help in this situation. Very poor customer service.....

3 weeks after our rental - keep charging without notifying and providing legal proves

Don't rent a car, they will scam you.