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Kmart

  1. Toowoomba City
  2. Gowrie Junction Department Store

Reviews, get directions and contact details for Kmart

Kmart
Address: Grand Central Shopping Centre Cnr Margaret & Dent Streets, Toowoomba City QLD 4350, Australia
Phone: (07) 4659 4100
State: Queensland
City: Toowoomba City
Zip Code: 4350


Opening Hours

Monday: 9:00 AM – 6:00 PM
Tuesday: 8:00 AM – 9:00 PM
Wednesday: 8:00 AM – 9:00 PM
Thursday: 8:00 AM – 9:00 PM
Friday: Closed
Saturday: 9:00 AM – 6:00 PM
Sunday: 9:00 AM – 6:00 PM

Update Info

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Reviews
called up yesterday to see if they had an item in stock before i purchased because every time i click and collect they cancel my order because they don’t have it in stock even though it says they do online. the girl on the phone had zero customer service skills but did find what i needed, she asked if i wanted to hold it and took my details. came in today and told them i put something on hold, after the guy looking for 5 minutes out back he said he couldn’t find it, i asked where to look so i could go grab another one off the shelf instead. he told me where to look which was apparently the wrong spot so i went back with the sku to see if he could check for stock in store for me. two other workers came to help and spent another 15 minutes searching different sections of the store. after waiting a total of 28 minutes they said they had no stock. complete waste of time and poor customer service from the HELP DESK of all places???? no wonder the store looks horrible all the time, they don’t even know what stock they have. i bet out the back is just as chaotic.
Always filthy and messy shelves with stuff opened. No staff to be seen and now they have paid trolleys and with a massive, multilevel car park and no other store doing paid trolleys, you are forced to take your trolley all the way back to the store if you want your two dollars back. We checked three trolley bays on our parking level and no trolleys there that you could attach it to, to get your money back. Last time I use them.
Absolutely disgusting behaviour. Went through the checkout and Lucy served us. She 'accidentally' scanned a $130 stick vacuum twice. Told her to fix it up nicely. She spoke to me rudely and couldn't do anything about it so I went to service desk. Learn to do your job properly
Rude, immature, unprofessional staff. Waited on the phone for 4 hours to be constantly hung up on enquiring about a click and collect order which was not completed.nOnce the item was picked up from the door to boot area which took over half an hour the staff members were complaining and b!tching about customers.nNo apologies or compassion for customers at all.nI'll gadly never shop here again.
Wasn't allowed to leave store due to having thrown receipt out at the self service checkout until a staff member went rifling through the bin to confirm items had been paid for.nnNo fault of the staff members in store, they're bound by protocol...
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