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Kmart

  1. Toowoomba City
  2. Gowrie Junction Department Store

Reviews, get directions and contact details for Kmart

Kmart
Address: Grand Central Shopping Centre Cnr Margaret & Dent Streets, Toowoomba City QLD 4350, Australia
Phone: (07) 4659 4100
State: Queensland
City: Toowoomba City
Zip Code: 4350


Opening Hours

Monday: 9:00 AM – 6:00 PM
Tuesday: 8:00 AM – 9:00 PM
Wednesday: 8:00 AM – 9:00 PM
Thursday: 8:00 AM – 9:00 PM
Friday: Closed
Saturday: 9:00 AM – 6:00 PM
Sunday: 9:00 AM – 6:00 PM

Update Info

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Reviews
“I shop at Kmart for the quality and consistent service. At Kmart Grand Central Toowoomba, I’ve always been treated with respect. I’m able to enjoy my shopping experience without feeling watched or followed, and I genuinely feel safe and valued as part of the community. Kmart continues to lead the way in service here in Toowoomba.”nGreat work Kmart Grand Central, from a reviewer.
Terrible rude customer service at returns By “ Joel” At Grand Central Toowoomba I came in with my receipt, and my only day off.nnJoel was arrogant and condescending and made the process awkward when it shouldn’t have been. I returned a christmas tree that was too big for our room and it got returned with everything in tact.! He opened it like i was a criminal, checked my card on my phone which I don’t have a problem with however i do have a problem with the rudeness i encountered. I have grown sons who wouldn’t have treated me the way i got treated , terrible . I then made a complaint to Gail who seemed like she was scared of him. I really hope this Kmart improves the way they speak to their customers and does some good training as it’s discusting the way i was treated on my one day off. I would never speak to my customers the way i got treated, you need some good in house training at this store as it’s not good enough.
I asked the person at the entrance where a product was and was directed straight to what I needed. After I couldn't find another product I spoke to Mia who showed me to the product. Then directed me to something else I needed. I was unable to find it and she came up to me and remembered what I was looking for and found it. Great service from a great employee. Thanks Mia.
Disappointed with the service.nUnfortunately, our experience at KMART was very disappointing. We waited over 15 just to collect some photos, with no clear communication or update during that time. When we were finally served, the staff member, Crystal, was unhelpful and disengaged — no greeting, no eye contact, and no explanation for the delay.nGood customer service goes a long way, and sadly this interaction fell far short of expectations. I hope KMART takes steps to improve staff training and the overall customer experience. This could have been handled much better.nI would absolutely give a zero star if I could
Was feeling very unwell but needed to do some shopping. Tried to purchase a curtain at KMart Grand Central. Asked the one young lady at the checkout area if there were any cashiers. No cashiers. Said I wasn't sure how to use self-checkout wasn't feeling well enough either. She said I could scan the product and pay by cash or card then walked off. As a senior, I would have hoped for a little more understanding/assistance. Put the curtain aside and will never shop there again.
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