Kmart Bankstown

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Address: Bankstown Central, Rickard Rd, Bankstown NSW 2200, Australia

Phone: (02) 8713 1900

Website

State: New South Wales

City: Bankstown

Zip Code: 2200

Opening Hours

Monday: 8:00 AM – 12:00 AM
Tuesday: 8:00 AM – 12:00 AM
Wednesday: 8:00 AM – 12:00 AM
Thursday: 8:00 AM – 12:00 AM
Friday: 8:00 AM – 12:00 AM
Saturday: 8:00 AM – 10:00 PM
Sunday: 8:00 AM – 10:00 PM

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Reviews

The most horrible and dirty Kmart I've ever been to. The customer service is so bad.  We were browsing through some new items, and the rack was overflowing with clothes,  when this employee comes to us,  and in an aroggant voice says to come from the longer way,  ' as you touching the rack will drop the clothes' in her exact words.  Then we told her to talk properly to customers, and she goes,'Are you talking properly?' When she was yelling at us so loudly people were watching. Another woman said that that's their attitude nowadays. Stupid behaviour by her, she was a maroon head, with a black apron over blue jeans and plimsolls, with thick glasses.  But the rest of the staff were active, and it looks like the management is changing,  I hope for the good.

Worst Kmart ever. It's like walking in a third world country. The fitting room was so messy covered by thick dust. Does Kmart employ cleaners to clean their store? Such a horrible experience compared to Kmart in Broadway shopping centre. The team explains they are busy and burnt out and the manager does not care.

I used to shop here all the time in the past, in the days before someone had the genius idea of putting the checkouts in the middle of the store, so that all the paying customers can have the pleasure of being stopped and checked on their way out. These days I only go as absolute last resort, and today was yet another reminder of why. I was in this hell hole for over half an hour looking for an item that was in stock, but I ended up leaving empty handed. I asked maybe 5 assistants for help in all, 2 of which led me astray and one of which made it pretty clear she had no interest in helping me, to the point of just carrying on doing what she was doing and chatting with her colleague while ignoring my questions. I've never experienced anything quite like it, in any store. Whoever's running this store needs a good wake-up call, it's total disaster. Rest assured I will never be back. Enough is enough.

Lots of young staff here but lack of common sense or any customer service skills… I was looking for a particular item but there was only 1 left of the shelf which was damaged. I approached a team member at the counter who told me to check again as there was a large quantity in stock. Again, I went back to the shelf and there was nothing. I asked another team member for assistance and she said sorry she can’t check stock at the back for me and wanted me to ask the counter staff if it was stock on hand or stock at the back??? How is this my job or business? Eventually, I got my item from the back after 20 minutes but there was no apology and lack of sincerity from the staff. Please, improve ur customer service skills and don’t lie and waste my time. Don’t ask me to go back and forth between people. Staff needs to learn how to problem solve.

I walked into your Bankstown store around lunch time at 12:30pm on Wednesday 3rd July for a quick browse in the kids clothing department. I like shopping for kids clothing because your products are beautiful and affordable. However, I was standing in front of a shirt rack when a mature female customer assistant with a European accent, wearing black suddenly shoves her arms in my face to quickly replace items. It doesn't take a lot to say 'excuse me' to give me a chance to move out of the way. She needs to improve her manners.

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Reviews, get directions and contact details for Kmart Bankstown

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