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Reviews, get directions and contact details for Kathmandu Joondalup

Kathmandu Joondalup

Story

Kathmandu, clothing and gear designed for travel and adventure. Visit us in store or shop online now. Opening hours may vary between seasons, please refer to our website for current hours.

Address: 420 Joondalup Dr, Joondalup WA 6027, Australia
Phone: (08) 9301 1705
State: Western Australia
City: Joondalup
Zip Code: 6027


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 11:00 AM – 5:00 PM


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Reviews
The staff is absolutely horrible especially who I think is the manager when I asked her for help she did not give me the light of day as she was in a great conversation with her co-workers rather than attending the customers! I highly recommend mountain design for their friendly customer service and there great range of products
7 years ago (26-03-2018)
Staff are very psychotic. Goods are excellent. Staff are in a rush and are not able to help you. Most of the staff there that I have talked to are rude in speaking and really don't have manners in conversation. Their knowledge on items at this particular store is poor and below average. However, the goods and items as always are excellent.
8 years ago (09-01-2018)
"Overpriced Items & Very Strange Customer Service" Hmmm, well this was an interesting experience (again). Yes we all agree - it's in a good location, but each and every time that we have been in this Kathmandu shop (every time!) the place is empty...we were the only customers in the store. The young staff member was just reading the newspaper and then texting on her mobile. Not once did she even look at us ar even ask us 'if' we needed any help (not once). She couldn't even be bothered coming over to chat with us or ask if we needed any in particular. What an incredibly bad experience that turned out to be. We looked at several items that all seemed way too overpriced, compared to 'other' outdoor gear retailers, so once again we left the shop, not even sure 'if' the sales staff saw us leave. To us, Kathmandu's customer service 'training' seemed to be very poor on each of these occasions (not just one visit). Compared to 'other' companies like Anaconda, Mainpeak and even Mountain Designs, Kathmandu's customer focus service seems to be lacking and definitely staff training needs improving. Sadly, we have also noticed this at other Kathmandu stores around WA also. by Andrew & Jenny
8 years ago (01-05-2017)
Really helpful staff, excellent bargains and great quality products.
9 years ago (23-07-2016)
Good quality stuff
9 years ago (06-01-2017)
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