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Reviews, get directions and contact details for John McGrath Ford

John McGrath Ford

About

John McGrath has been established for a long time in Canberra, Queanbeyan and Goulburn. We aim to be more than just your motor vehicle dealer.

Story

We are a trusted name in the motor industry
John McGrath has been established for a long time in Canberra, Queanbeyan and Goulburn. We are reliable, well established, reputable, not “fly by night” and twice as better together. We aim to be more than just your motor vehicle dealer. With years of experience, we devote as much energy into giving you the best range of after sales services and facilities as we do to secure your business.

We build an ongoing rapport with our customers
We have long standing personal relationships with our customers. Many of our customers are repeat and referral customers. Many come to us through our customers and employees, who refer their friends, family, clients and colleagues to us because they know that the customers will be very satisfied with the purchasing process. Our relationship with our customers extends beyond the sales process and into the ownership process where we provide service, parts and advice as necessary.

Location
We're conveniently located around Canberra, Queanbeyan and Goulburn with easy access and ample parking. We are glad to assist with courtesy transport to town. We also offer a convenient waiting area, should you prefer to stay while your vehicle is serviced.

We’re a ‘one stop’ shop
We have sales, service, parts, finance and car care and accessories departments. There is no need for our customers to go outside our Dealerships as we can meet all their needs in the vehicle purchasing process in one place.

We are “low-pressure” salespeople, from wide and varied backgrounds
We know that our customers are making an important and expensive decision. We provide information, assistance and support in that purchasing decision without being overbearing or pushy. We aim to make everyone feel comfortable with their purchase experience.

We strive to make sure that our customers are ‘very satisfied’ customers
We want our customers to find the experiences of purchasing a vehicle, finance and accessories from us and servicing that vehicle with us to be easy, comfortable and satisfying. All our staff recognise their part in ensuring our customers’ satisfaction and work toward achieving that goal.

Address: Cnr Hindmarsh and, Melrose Dr, Woden ACT 2605, Australia
Phone: (02) 6122 2222
State: Australian Capital Territory
City: Woden
Zip Code: 2605


Opening Hours

Monday: 8:00 AM – 5:30 PM
Tuesday: 8:00 AM – 5:30 PM
Wednesday: 8:00 AM – 5:30 PM
Thursday: 8:00 AM – 5:30 PM
Friday: 8:00 AM – 5:30 PM
Saturday: 8:00 AM – 4:30 PM
Sunday: Closed


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Reviews
They are liars and cheats. Do not believe a word their sales people say. Service guys are just plain incompetent. Told them I had a whine coming from the diff and they told me I just wasn't used to new cars. Took it to another mechanic who found the difference was full of metal filings. JMF ended up replacing it but if I can diagnose it but they can't, what sort of mechanics are they. Also their extended warranty is a farce. Cost $700 for a 10 year but is only valid if you get all servicing done by them at a minimum of $80 more than anyone else will charge for the same service. They also use below par engine oil. Go elsewhere!
7 years ago (20-02-2018)
For me personally I got my Focus serviced here and always found the prices reasonable and the staff pleasant. I guess it is a good idea to make sure any garage confirms with you the price before they carry out any work.
7 years ago (20-03-2018)
Good service, well informed and always have a courtesy car available. Keep up the good work.
7 years ago (05-04-2018)
I do not recommend any one buy a car from this dealwr group. Extended warranties not worth the paper they are written on, are they really called Mechanical Protection Plans by the third party provider? if so, How can they be a warranty. Is is a useless insurance policy? Speaking of Finance, Are there high commissions paid to Financiers, Yes in my opiniomn. This group should not be allowed to do Finance, should go to your own lender who is not part of this motor group for a better deal.
7 years ago (26-03-2018)
Initially Horrific, but 2nd visit great very friendly!!!! Brought Car in for some fixes, Ok the bad: 1. they got my plate wrong(a 3yo could've got it right) 2. Dropped car off early AM! i came in 4pm,car hadn't moved! 3.(even tho car in his line of site service staff entire day), said you'll need to rebook for another day, doesn't know why not worked on. 4.Sw Manager next who initially gave some lippy attitude until i made a scene & stood up to him, HARD! 5.After Uncomfortable loud profanity filled negotiation with manager who finally came around 2 my side, now on the way 2 getting sorted with 50% and more discount. They came through in the end on 2nd visit goiing out of their way to help...just have to see if repairs done right? Hoping!!! Folks,Dont take any guff from these swine, stand up to them, loud and proud! Demand better service...and you just might get it! In Australia we as customers shy away from standing up for ourselves when we shouldn't. We deserve better service, so stand up and demand it, after all we pay for it, yeh!!!
7 years ago (22-03-2018)
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