JB Hi-Fi Waurn Ponds

Reviews, get directions and contact details for JB Hi-Fi Waurn Ponds

Address: Geelong Homemaker Centre, 1/236-261 Colac Road, Waurn Ponds VIC 3216, Australia

Phone: (03) 5224 5000

Website

State: Victoria

City: Waurn Ponds

Zip Code: 3216

Opening Hours

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews

The JB staff at Waurn Ponds are exceptional. It seems to be a hallmark of JB and is the key reason I remain loyal to them as my first place of purchase for technology.  Amazingly lovely people actually answer the phone - and they are helpful and interested to connect you to the right area.  Recently Alex and Jeremy were complete stars in helping me get something to my elderly mother. Jeremy actually rang me to make sure the item a charger had arrived as there had been a slight hitch with the courier. On the floor the staff are knowledgeable and experienced - and again incredibly helpful. I purchased a new Macbook on sale and Josh rang something like 12 other locations to track one down for me as Waurn Ponds had sold out. Congratulations to the team who are behind the ethical and excellent training the staff receive - and to those who employ them.  They obviously have very high standards as I have yet to have a poor experience with a staff member. I have discussed this with friends who have had similar experiences with staff from other JB stores. Great work JB.

I visited JB Hi-Fi Waurn Ponds to resolve an issue with an item I had ordered online that was listed as backordered with no estimated arrival date. It was meant to be a birthday gift, so I was quite worried.nnThe lady who helped me I believe she was the manager, though I forgot to ask her name was incredibly friendly and welcoming, with a lovely smile. She listened carefully, explained everything clearly, and resolved my issue very quickly.nnIt was such a pleasant experience, and the level of customer service was outstanding. Truly satisfying service!

I had spent about a week searching for a new phone,  visiting many different stores in Geelong. I went back to jb hi Waurn Ponds, I had been there first, and was served by Xander. His product knowledge and costumer service were exceptional. He took the time to understand what I needed and then recommended the best option for me. Thanks Xander, you were a great help!

Paid a lot of money for an LG TV and it died in 3 months. For 3 weeks I was given the run around from LG. I returned to JB and Alex and Karyn were amazing. I felt heard and valued. They sorted the problem straight away.nGreat customer service!

Hands down one of the best customer experiences I’ve had in a while. Phil, Jonathan, and the team provided genuine care rather than just standard customer service. They put in real effort to look after me and secured an incredible deal. Thank you

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Reviews, get directions and contact details for JB Hi-Fi Waurn Ponds

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