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Highlands Health Centre

  1. Nerang
  2. Nerang Health
  3. Nerang Doctor
  4. Nerang Hospital

Reviews, get directions and contact details for Highlands Health Centre

Highlands Health Centre

About

Highlands Health Centre offers the highest standards of healthcare for all ages



"Highlands Health Centre is open 7 days a week and we bulk bill. Our medical centre is located in Nerang to provide the local community with a range of healthcare services. Our GPs offer cosmetic treatments, sports medicine, travel medicine and vaccinations. We also have the Australian Skin Cancer Centre onsite to assess, diagnose and treat skin cancers."
Address: 95 Alexander Dr, Nerang QLD 4211, Australia
Phone: (07) 5574 9111
State: Queensland
City: Nerang
Zip Code: 4211


Opening Hours

Monday: 7:00 AM – 5:00 PM
Tuesday: 7:00 AM – 5:00 PM
Wednesday: 7:00 AM – 5:00 PM
Thursday: 7:00 AM – 5:00 PM
Friday: 7:00 AM – 5:00 PM
Saturday: 8:00 AM – 1:00 PM
Sunday: 9:00 AM – 10:00 PM

Update Info

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Reviews
Dr Aye Mon is amazing with my children and myself I feel as though she is very thorough and listens to all concerns. Your older, short blonde hair receptionist however has the rudest manner and makes me question returning to this practice. If it wasn't for Dr Mon I would go elsewhere. I've had 3 encounters now either on the phone or walking into an appointment where she has spoken incredibly rudely and like she is talking down to not only me, but other patients that walk in. Earlier this week all of us sitting in the waiting room looked at each other in astoundedment as we could hear how rude she was to patients walking in. People actually walked out. Again, if it wasn't for Dr Mon I would have left and gone elsewhere too.
Dr Aye Mon is one of the most unprofessional doctors I've ever seen. She is very dismissive, cutting me off while I'm explaining my issues, and minimizing my concerns without any explanation at all. I've lost count of the amount of problems I've brought up with her that she has dismissed with little to no examination. One of my relatives saw Dr Mon recently, and during the appointment she was again rude, dismissive, and cutting her sentences off. She even got up as my relative was speaking, opened the door, and went to call the next patient in before she was even finished speaking! Absolutely unacceptable, unprofessional behaviour! All of the other staff that I've briefly encountered are lovely, however I will not be visiting this clinic again.
Really great group of Dr's here. Fortunately I don't get sick often but since covid landed upon us I did get sick last week. No with covid but tonsillitis. My problem was when I called to make an appointment I was told because I was sick I couldn't attend an in person appointment. So where does that leave me? Thinking this could be why the hospital emergency rooms are struggling. Needed a Dr and couldn't see one. Reply to Highlands Health No, I wasn't offered any other choice. Whom ever took my call had said she was just on her way out the door as it was closing time Friday pm.
Most certainly do not recommend this practice. The receptionist is unnecessarily rude and very unhelpful. For a drs surgery, most people expect a somewhat decent level of customer service or patient care and judging by other reviews, it’s a problem that is either going unnoticed or ignored.
Staff are short and rude. Services change at the drop of a hat without any care of patients safety. This place only cares about trying to tie patients into the highest billable situation for medicare purposes without taking into account patient health and wellbeing. Sure they make more from medicare for a face-to-face appointment but why should that mean someone who works full-time AND PREVIOUSLY HAD TELEHEALTH APPOINTMENTS EASILY now has to come into the clinic for a repeat script that has been digitally sent in the past. If you're a new patient, just go elsewhere before your records are tied up with these guys and it gets 10x harder to start again somewhere with a little bit of customer service. Dr Alves is amazing though!!! Knowing this clinic - she wont be there for long so I guess we will just follow her when she goes.
Dr Aye Mon is amazing, she is so caring, friendly, polite and very professional. She has always been accommodating with me and very thorough. I find that all the staff are. The receptionists are always lovely, the Pathology nurses are always kind and friendly. This practice has everything and is very convenient. Always happy with my experiences.
I have seen Dr Aye Mon for years. I believe she is a very caring doctor and I always come back to see her. Today I booked an appointment online to see her. When I walked into the centre, I realised I had forgotten my mask. It was an honest mistake as it is no longer required in public. I asked the lady at the desk for a mask and she rolled her eyes at me. She then proceeded to look me up and down which made me uncomfortable. Her tone came across that she was talking down to me. I am a young women and I didn’t appreciate the treatment I received. I understand doctors can run behind time and I am very patient waiting my turn. I only found out Dr Aye Mon was running behind schedule when another receptionist told someone else when they were confirming their appointment. Again I don’t mind waiting, I just would have appreciated being told as I had told my work I was coming in late. I did end up waiting 45 minutes. Not Dr Aye Mon fault as she is a very efficient doctor. I have been going to this practice since a young child and have never received this treatment. It has made me question if this is where I want to continue going in the future. I would also like to add when I was waiting, the same receptionist was on the phone to a patient. After the conversation she looked at her co workers and said “ stupid stupid stupid lady”. Now I have no context of the conversation, I found it very unprofessional for her to say that loud enough for everyone in the centre to hear.
Today my partner went to the clinic to see Dr Aye Mon after mistakingly booking for Tues 10/5 instead of Mon 9/5. She needed to book urgently and last minute as our 3yr old had a wild temp overnight and a possible ear infection. The receptionist was accommodating , asking Aye Mon if she could squeeze in our 3 yr old since it's a child. My partner was told no sorry she cannot squeeze her in. This is APPALLING to say the least. She has been our family doctor for the past 2 years and my partner has been going here since she was a child, and the service and quality of doctors has dramatically gone downhill with zero care in the world. For no other doctor to be able to see our 3yr old today in the entire clinic is just disgusting. I do not recommend this practice.
You wait 20mins on hold to book an appoitment. Then your lucky to spend more than 30secs with the Dr.
The worst medical centre I’ve ever been to. Seen multiple doctors, they’re all rude and dismissive, won’t do anything to help you at all. I’ve had serious health concerns and ended up having to go to different practices because no one there will help. Most of the staff are nice but one particular women at the front desk has been extremely rude on multiple occasions. My family has had multiple instances where they do not call, either for consults or to cancel appointments and they claim they did despite not having any missed calls. The lady mentioned was asked twice to update the primary contact number and it only got changed after going into the clinic and speaking with a different receptionist. They have never called the secondary contact number despite the first number not ringing at all.
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