Hertz

Very good !..excellent! great customer service ..Thank you .
5 7 years ago (27-02-2018)

I'm going to give 5 stars even if they are not perfect they surely don't deserve all the negativity. I was really impressed with the service received from the the Newcastle branch. Rachel was especially helpful. I would suggest that some of the negativity stems from the way they hold charges on you card weekly but charge monthly. It can be confusing but there is no rip off happening here, just a bit of confusion. If you ignore the holds and focus on the charges it's easy to marry them up and see that you have been charged correctly. I hope that this can be better communicated for the sake of the staff and customers and that in the future they get more reviews from customers who have actually had a good experience. I would have no hesitation in hiring from here again and would recommend them to family and friends.
5 7 years ago (21-08-2017)

good n helpful staff. i deducted one star because they are not open on Sundays.. why???
4 7 years ago (25-12-2017)

Terrible customer service. Multiple mistakes made by the client facing staff. Patronising attitudes with no attempts to help or resolve. The staff try to push you to call the call centre to deal with the errors they made. Use a car rental elsewhere if you have the choice.
1 7 years ago (09-10-2017)

Awsome
5 7 years ago (01-03-2018)