Hertz Car Rental Castle Hill

A nice experience. Friendly and attentive staff trying their best to make the process quick and easy. Don’t forget to have your physical credit/debit card and ID as they don’t accept digital versions. Highly recommended!!!

I was really impressed by their efficiency, and I also really liked the professional empathy. Even some technical issues with NBN that day didn't slow them down; they simply found other ways to do things. I had been booked in for a certain car but, when the operator helping me asked me what my car was that was being repaired, he suggested a different car that would suit my needs better. Next level service. I was in and out in no time.

Trying to call them for last 1 hour. No one is picking up. Drops every time. Must say, overall experience of desk team at Hertz castle Hill is just wonderful. They go over and above to give best possible customer experience. Thanks

Went through as part of my claim with Youi Insurance. I was told I would receive a Toyota Yaris as my hire car, upon arrival I was told this was not available and was being pushed by staff to take a mini SUV or sedan which I was not comfortable with. After declining all options, they finally offered a small car but I had to wait a further 40 minutes for it to be cleaned. Staff were more friendly upon returning the car and no issues from there. I will not be dealing with Hertz in the future if this is their standard of service.

Front desk guys need to stick to vacuuming the cars or mechanic work as they ess you see kay at customer service. Suggest hiring more women to be the face of your business. I used this company through the other vehicle’s insurance company so not my choice and wouldn’t hire from them in the future based on my experience both pick up and drop off.

amazing staff, super friendly as this was our first time dealing with hertz through a third party ryde mazda service center my mazda is currently with them waiting for parts to arrive from japan eta march to april, hence the hertz rental car, they went through everything with us in details and left with a happy smile and an amazing vehicle for a whole month to drive

Visited Hertz for a quote and was greeted by very professional and mature staff. Pricing was very reasonable as well. Thank you Alex for your generous service. I will definitely be coming back in the near future!

This Hertz rental service is ridiculous so many hidden fees and the service is so bad. They tried to charge you more by saying the fuel was not filled to pass the “F” mark, what the hell????? I filled the full tank at Seven Eleven close by until the machine stopped what more you expected me to do?? Maybe you should open a petrol station on your own spot for customers to fill in to check??? And yeah I received a toll invoice today which I used $17 for tolls but then you charged $35 for admin fee???? What a joke…I should report to NRMA that they should never associate with Hertz again. Such a bad rental company. Both Hertz Castle Hills and Dubbo were such a terrible places!!!

Have hired from here on multiple occasions. Very helpful staff and the vehicles are pretty new ones in good condition. CBA employees get corporate discounts.

Don't forget your physical cards and ID as this people doesn't accept Digital ID/Driving licence. Welcome in the rock age. Another story - be ware of Thief in this store: I have forgot in the car garage door remote control whit red ribbon. Next day in morning i have call to reception if they can look for it. They found it,but when I came to pick it up the remote control was with out red ribbon. Be ware of this shop as employees love take stuff which is not those!!!!

Directions to Hertz Car Rental Castle Hill with public transportation

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