Budget Car and Truck Rental Blacktown

I arrived early to collect the 12 Seater Van on the queens funeral day and they were open, they walked over the van features, gave me the ins and outs of what's covered under insurance and what's not, allowed me to take photos and upload them myself, even though their photos were great quality, I still did this. The Van was relatively new, less than 100k km on the clock and drove like new. Having never driven something this size, I was worried, but it's such a simple vehicle to drive. Thanks to everyone at Budget Blacktown for such a great experience and being so cost effective compared to other companies out there. If I ever need another vehicle, I will be sure to use your services again.

So sad but true… I was asked to do a Google review for Budget Blacktown. This won’t be pretty. Considering closing company dealings with them after a couple of years. My drivers and myself have experienced a huge down swing in efficiency and customer service in the last few months. To the point of anger and frustration over blown schedules. Mostly because of a Duty Manager called Milly. She is hell bent on proving she is right all the time and it takes up to half an hour to pick up trucks and utes and vans from her. The only way to prove you are constantly right is to get a satisfied customer in a vehicle and out of there in good time. We used to have a cat named Milly the poor old girl died years ago after a full and happy life but pretty sure she would have done a better job than Milly at Budget Blacktown. FURTHER… Just received an arrogant basically threatening phone call from the alleged General Manager asking me to take my Google review down and not refer to people as animals. He just copped an abusive mouthful in return for his threats. Learn to read Baby Bird! Poor Milly the problem is obviously systemic. Please note: No cats or birds were harmed in the writing of this review.

EDITED 3 stars only because of how long it took to get the deposit back. 13 business days is too long to be holding money from people, especially people who are struggling financially. EDIT BELOW After posting this review the owner of the business called to offer his sincere apologies, said his team were looking at implementing change to rectify the deposit refund process and a voucher for my next rental. So I have to hand it to them for reaching out. Was very much appreciated.

Used to be awesome. Probably not going back. New duty manager Millie is wrecking the place. 2 of my drivers don’t want to pick up from there when she is on shift. It took ages to pick up from here last 2 times and had to go through everything again even though my company has previously spent about $10-15,000 here in the last year or two. Not big but surely enough to be considered a regular customer. Half an hour wait is unacceptable for something that all the forms and corporate accounts and things are supposed to make quicker. Twice you killed our company deadline lately before our day had begun. Other local companies have pointed me to other options as they are experiencing similar things at Budget Blacktown of late.

A fantastic organisation! Excellent customer service & support from beginning to end of the process especially from the A+ team, Blair & Hessed. They are very professional, informative, friendly, patient and helpful in helping us find the right car and select the right dates for pickup and return. I would recommend them unreservedly.

Girls at the counter were awesome! Understanding and helpful. Really helped my client out. Used the truck to move young man with disability. Budget helped put his kind at ease.

The ladies here are fantastic!!! The office looked and smelt amazing. Boys in yard are great to deal with. So a great experience leaving with a smile!! Keep up the great service team!!!

I recently used Budget Blacktown to hire a van and truck for my business over a 5 month period. I would like to thank all the staff who made the experience easy, they were always professional, helpful and friendly , I would highly recommend them for any vehicle hiring needs you have. Thanks

Vehicles are really good but the price you pay for them is around $400 more then other companies on a 6 day hire of same vehicle.

STAY AWAY FROM BUDGET BLACKTOWN - STAY AWAY FROM BUDGET BLACKTOWN - STAY AWAY FROM BUDGET BLACKTOWN Honestly use any other hire company but this so called one. I've had a long term rental and had nothing but issues from day one .. The staff and manager's are Extremely Incompetent, Arrogant and downright RUDE. They will debit extra amount's on day's that it's not due to be taken, will make up ridiculous excuses and charge's that don't exist. Do yourselves a favour and go ELSEWHERE