Greencross Vets Robina

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Address: Robina Quays Shopping Centre, 25 Robina Pkwy, Robina QLD 4226, Australia

Phone: (07) 5593 0300

Website

State: Queensland

City: Robina

Zip Code: 4226

Opening Hours

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 2:00 PM
Sunday: Closed

Update Info

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Reviews

Previous to this, everything has gone well with this Vet. This is a similar story to the last review that gave 1 star. I simply went in to drop my dog off for a surgery and they breezed through a form saying 'okay so she's booked in for this and this' and to 'sign here'. The second 'thing' was actually going to cost a lot of money if they should need to do it, which was not announced to me at the time. Later on we get told that it did take place and that it was an extra couple hundred dollars. At no point when I got there was I ASKED that IF this were to take place, it would be 'x' amount of dollars and if I was okay with that. They simply proceeded to do it then charge me. Complete shafting. 

As I said, everything before this has been really good but this was bulls***. To charge someone for something without ever letting them know they would be charged.

Slack.

To be honest, the person I dealt with was absolutely fine and friendly, but sh**, if you're going to charge someone for something, let them know BEFORE you do it or at least ask permission.

Sorry guys. Not good.

 7 years ago (01-03-2018)

Avoid at all cost! I called this vet to get a repeat prescription for my dogs contact rash on her tummy, as she has been treated for this by green cross vets before. They told us that they could not give us a repeat prescription without a consultation and this would be $72 + drugs. As we had no choice we agreed. I told them during the consult that she had also suffered with ear mites before and that May be contributing to the itching, the vet said “ I’ll take a quick look” and diagnosed that she didn’t have mites but she did have a yeast infection. We left with a set of drops, the rash tablets and a $261 bill. They had charged me an additional $53.20 for putting a swab in my dogs ears during the consult. There was no mention of this at the time, it was just added to my bill. What was the $72 consult fee for is not to assess the dogs health. After checking the rate charged for the drops $82.20!!!!! I checked the price via google and found multiple retailers selling them for less than $40!

 7 years ago (05-02-2018)

Lucian (70kg, 18mos old Cane Corso) decided to do a runner and was found in the Robina Town Centre. A staff member at Greencross Vets Robina took Lucian with them and they contacted me to collect him. It was such a relief to have him back and to see him so happy. Thank you so much for your service!

 7 years ago (02-01-2018)

Easy to get in, awesome staff, very helpful and you feel they care when they check in the next day.

 7 years ago (19-03-2018)

It's Where I Take My Pet Angel To Staff Have Always Been Helpful Polite & If U Don't Understand They Explain It For U.

 7 years ago (09-01-2018)

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Greencross Vets Robina

Reviews, get directions and contact details for Greencross Vets Robina

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