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freedom - South Wharf

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Reviews, get directions and contact details for freedom - South Wharf

freedom - South Wharf

Story

With an extensive collection of furniture and homewares, freedom offers complete home solutions.



"Freedom is Australia's leading retailer in furniture, sofas and homewares, including Australian made mattresses. Enjoy stylish products and design your world with flexible finance options to suit you, plus Click + Collect for same day pick up."
Address: DFO South Wharf, Homemaker Hub, Shop T1.21, 20 Convention Centre Place, South Wharf VIC 3006, Australia
Phone: (03) 9682 0804
State: Victoria
City: South Wharf
Zip Code: 3006


Opening Hours

Monday: 10:00 AM – 6:00 PM
Tuesday: 10:00 AM – 6:00 PM
Wednesday: 10:00 AM – 6:00 PM
Thursday: 10:00 AM – 6:00 PM
Friday: 10:00 AM – 6:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: 10:00 AM – 6:00 PM

Update Info

related searches: dfo south wharf, freedom moorabbin, freedom furniture, freedom catalogue, freedom essendon, freedom bundall, freedom richmond, freedom northland
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Reviews
Went to south wharf Store today to purchase some pillows. Was not sure of colours and how to match with my rug. I was approached by Lorraine who went above and beyond my expectations. I am so thrilled with all my purchases and absolutely love the colour scheme. Thank you Lorraine.
I will never purchase anything from Freedom again. I have placed my order for a sofa and a dining table in January with delivery due in April but guess what an Australian made table with 12 weeks lead time! Got damaged and never got delivered so they suggested a refund which I didn't accept and placed another order which eventually got delivered and of course again damaged. I have cancelled the order for sofa because it got delayed too. Terrible business to purchase from. A shout out to Ben and Costa who provided support and tried their best.
We had a great experience and service at Freedom South Wharf. Ben. K was such a knowledgeable and attentive sale person. He went out of his way to help us settle the sale. I would definitely come back here for more. Highly recommended!!!
Go for Kelly the sales lady at the stores, she has been enthusiatic in her work and she is a real asset to Freedom. If it was not for her great attitude i would have purchase the items from ikea instead. Keep up the good work Kelly.
I adore all the furniture and other bits and pieces at Freedom. We were able to lock in our dining set and couch set right away with no problems. We had an amazing experience with Costa. He was very down to earth - a people person and genuine. We also had great experience with Ben. We previously went to Freedom in Essendon and didn’t get a good experience with an older lady there. It really put us off. So we decided to give South Wharf a chance and Costa blew us away with his service. Thank you so much Costa and also Ben! Definitely would recommend to my family and friends.
Finally got our delivery that was meant to take 6 week which took almost 6 months. The wrong furniture was delivered and sitting in our house to be returned and can’t return it until they pick it upbeen 1 month already. Have to go through online claims department and nothing being done. Terrible business to deal with, staff at SOUTHWALF are nice but it is out of their hands. The staff said they are doing more refunds than sales which says a lot. DO NOT USE FREEDOM, surely they will go out of business due to the way they treat customers.
I have ordered my furniture last year December 2021 and was told to wait 12 weeks. Guess what its been nearly July & i haven't received any of my furniture and everytime i call for a update it has been delayed. So i got my refund as i ordered different furniture from other stores. COVID is no excuse FREEDOM. Many other stores can do it why cant they. Yes, i get they are understaffed but everyone can juggle it. I have spoken to Ben and he was super nice however i have spoken to Ken store manager and he wasn't helpful, would leave me on the line or say to call me and not call me. Overall dont buy anything from FREEDOM because you will not get your furniture.
Very dissapointed. They delayed my delivery for months!! And once I finally received, the assembly of the dining table and chairs was very difficult! Next time I'll go to Ikea, much easier furniture to assembly.
Ordered and paid in full for multiple items over 5 months ago and still no sign of any of our furniture despite some being ‘available now’ at the time of purchase. Very disappointed and won’t shop here again despite some good products.
If I could give 0 stars I would. The amount of times I’ve been in store, phone calls, attempts at help via Freedom zen desk, is exorbitant. After dealing with someone who impersonated the store manager, and trying to resolve my order which in itself took forever. To now, trying to actually get my credit note as compensation has been the worst experience ever. Each time I’m reassured but yet no action will or accountability is taken. The last contact was with Myra and Ben, yet still no call or resolution.
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