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freedom - Geelong

  1. Geelong
  2. Geelong Furniture Store

Reviews, get directions and contact details for freedom - Geelong

freedom - Geelong

Story

With an extensive collection of furniture and homewares, freedom offers complete home solutions.



"Freedom is Australia's leading retailer in furniture, sofas and homewares, including Australian made mattresses. Enjoy stylish products and design your world with flexible finance options to suit you, plus Click + Collect for same day pick up."
Address: Geelong Gate Home Maker Centre, 470-510 Princes Hwy, Geelong VIC 3214, Australia
Phone: (03) 9037 5809
State: Victoria
City: Geelong
Zip Code: 3214


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 5:30 PM
Friday: 9:00 AM – 7:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews
This 5 star review is for the Freedom Geelong store only. The staff at the Freedom Store, Geelong are absolutely wonderful. Merccy and Jack in particular have been attentive, caring and understanding during a recent difficult time. I highly praise the staff. I give Freedom after sale service out of store and head office 1 star as this is the lowest score one can give. Unfortunately after sale, events are trying to say the least if there is a problem with your purchase. My new sofa took 8 months to arrive. It was defective in that the cushioning had compacted causing the leather to sag dreadfully within three months. I am little - 50 kg. I submitted a claim form to head office and long story short, this was considered a MINOR fault and I was unable to receive a refund, just store credit. After a very stressful 2 months I eventually I received a refund. If you have a warranty claim, go straight to the store. Always ask for a list of customer rights and warranty conditions in a short and concise document at time of sale. These are otherwise only available online. It seems head office have their own rules with no regard to consumer rights and what is considered a minor or major defect. Read online reviews before making any purchase at Freedom, or any store for your own safety.
We visited Freedom Geelong today browsing for a new sofa. We were warmly greeted by Merccy offering assistance. She was able to show us several options in terms of what we were looking for, while answering all of our questions, she knows her product! We were looking for a sturdy long lasting fabric and only a few colours in mind. She explained the grading of fabrics to us and since the fabrics were Warwick fabrics we could easily look up the fabric online too. With her interior design background she also helped in choosing a complimentary fabric colour for armchairs later on. Merccy wasn’t at all pushy or looking for a sale, just genuinely helpful and invested in our investment. 10/10 for customer service and knowledge! We are no longer browsing!
Thank you.... The staff are now so fantastic, friendly hospitable so helpful toatily the best team I have ever come across in years at the Geelong store . I have had the best experience today all NEW friendly staff instead of dreading going there I can now go knowing they have the best staff. So thank you Freedom Furniture for replacing your staff definitely have picked the best team they are amazing.
Despite it being a lengthy wait for my new Freedom furniture, I was very pleased with it all when it recently arrived. I was very happy with the service I received from Merccy and Jack at the Geelong store and realise that the delay was beyond their control. Merccy and Jack were most helpful in the selection process and I valued their honesty.
Top customer service- supportive, helpful and the staff really know their products. My couch, cushions and towels are excellent quality- a really happy customer. Thank you- the staff are wonderful!
Bought a couch and was advised it would take 6 weeks to arrive. I asked them twice to confirm that 6 weeks was correct, I was assured it was. Freedom then called me a week later and advised delivery would now be in 20 weeks.
Absolutely fantastic. %100 recommend this store! Real friendly and welcoming helpful staff. The furniture is gorgeous and also the accessories as well. Love it!
I visited the store a while ago. I was greeted with a smile from several staff members. If I can remember there names… I would note it down. They helped me with my purchase, they did explain to me me about the delays in the supply chain.. which left me feeling comfortable. It’s refreshing, to have such great customer service. In a toxic retail environment, I understand the pressure they are under. I understand patience goes a long way. A massive thank you to the Geelong team. I will be back.
The customer experience to buy a couch took a good 2 years off my life expectancy. Never ever shopping at any freedom branch again.
Very successful shopping in Freedom today. Kim assisted us and she was excellent. Good knowledge of products and very patient answering our endless questions. Delevery in 1 to 3 weeks . Will definately be returning to Freedom
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