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Reviews, get directions and contact details for Fitness First Willoughby Platinum

Fitness First Willoughby Platinum
Address: 350 Eastern Valley Way, Willoughby NSW 2068, Australia
Phone: 1300 557 799
State: New South Wales
City: Willoughby
Zip Code: 2068


Opening Hours

Monday: 5:30 AM – 10:00 PM
Tuesday: 5:30 AM – 10:00 PM
Wednesday: 5:30 AM – 10:00 PM
Thursday: 5:30 AM – 10:00 PM
Friday: 5:30 AM – 9:00 PM
Saturday: 7:00 AM – 6:00 PM
Sunday: 7:00 AM – 6:00 PM


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Reviews
Dear Fitness First management,nI hope this message finds you well. I want to begin by expressing my appreciation for the convenient location and spacious facilities at Fitness First Willoughby.nHowever, I've recently encountered some issues that have been affecting my experience as a member.nI've noticed that the cleanliness of the gym leaves much to be desired, with equipment often being dirty and facilities like the jacuzzi and sauna in need of maintenance. Additionally, many of the machines and equipment seem outdated and in need of repair.These issues have made it challenging for me to fully enjoy my workouts and have even affected my motivation to continue attending the gym regularly.nI believe there are several steps that could be taken to improve the situation. Hiring additional cleaning staff, implementing a more rigorous cleaning schedule, and investing in new equipment could all help elevate the overall experience for members.nI kindly request that you consider these suggestions and take action to address these concerns. I believe that by working together, we can create a more positive and enjoyable environment for all members.nThank you for your attention to this matter. I look forward to seeing positive changes at Fitness First Willoughby in the near future.
Given that we pay the full weekly fee, we expect all the advertised amenities to be fully operational. However, it's disappointing to see that the sauna, spa, pool, and other facilities are rarely available together. The cleanliness of the floors and showers is also consistently lacking.nEither refund member partial or get someone to look after things
Update:nI've messaged on Instagram but no response to that too. Photo attached.nSince you're charging full price every week, we deserve to receive all the promised facilities in proper working order. I've never seen the sauna, spa, pool, and other amenities functioning properly at the same time. The floors are always dirty, and the showers are not maintained.
**Amazing Fitness Journey at Fitness First Willoughby Platinum**nnMy time at Fitness First Willoughby has been incredible. The gym is always clean and spacious, offering lots of different ways to stay fit, like classes and personal training. With their trainers' help, I've lost over 10 kilograms in just 3-4 months and feel much fitter. It's not just a gym; it feels like a supportive community where everyone encourages each other. I would definitely recommend Fitness First Willoughby to anyone looking to get healthier and stronger in a friendly environment.
This gym has the worst bathrooms I have ever seen. There are public bathrooms which are much cleaner. The attached photos show what the upstairs female toilets look like on a daily basis they were taken on 3 different days of the week. I'm sure the cleaners couldn't care less and no matter how many times I've complained, they are still disgusting. It cannot be that difficult to have them cleaned regularly, and properly!
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