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Ferntree Gully Hyundai

  1. Ferntree Gully
  2. Boronia Car Dealer

Reviews, get directions and contact details for Ferntree Gully Hyundai

Ferntree Gully Hyundai

About

At Ferntree Gully Hyundai & Kia, we foster a culture where great customer service is about our ongoing commitment to customers and our local community, day in, day out.

Story

At Ferntree Gully Hyundai & Kia, we foster a culture where great customer service is about our ongoing commitment to customers and our local community, day in, day out.

We take pride in going above and beyond because we know that each and every one of you has a choice in where to spend your hard earned dollars, and we appreciate that you choose to spend them here.

Our aim is to make everyone feel welcome, educate them about the ins and outs of the car buying and aftercare process and give customers a little gift along with the delivery of their car.

And even if you’re not a customer we appreciate you too; just for being part of this great community we have at Ferntree Gully and surrounds.

The great number of referrals we receive through word of mouth tells us we’re doing our job right and looking after our customers the way they deserve to be. If you’ve got some feedback on your experience at Ferntree Gully Hyundai & Kia, we’d love to hear from you.


Terms and Conditions of the Ferntree Gully Hyundai and KIA Facebook Page:

At Ferntree Gully Hyundai and KIA, we love it when you ask questions, share photos, tell stories, and give your opinions. But to keep things friendly, we have a few basic rules to follow when posting anything to the Ferntree Gully Hyundai and KIA Facebook wall:

- Don’t be rude or offensive. This includes swearing, name-calling, and posting things that aren’t appropriate towards other users, our partners, ambassadors, employees and competitors.

- No bullying or racism. We are all about having fun and respecting each other. Racism and aggression towards other fans will not be tolerated.

- No Spam or Ads. No one likes getting junk mail in their inbox and our fans don’t like it on the wall. Duplicate posts and user advertisements will be removed.

- Be accurate. The comments posted on this page, other than by Ferntree Gully Hyundai and KIA itself, do not represent the opinions of Ferntree Gully Hyundai and KIA. We don’t guarantee the accuracy or endorse any comments or posts by others.

- Customer Care. We’re always happy to hear your feedback, however, if you’d like to raise a complaint or issue, why not contact our team directly at Ferntree Gully Hyundai and KIA: (03) 9753 1888

If we see breaches to these rules, the offending posts will be removed. Repeat offenders will be blocked from the page.

Happy posting,

The Ferntree Gully Hyundai and KIA Team

Address: 875 Burwood Hwy, Ferntree Gully VIC 3156, Australia
Phone: (03) 9753 1888
ua.moc.selasotuagtf@moorwohs
State: Victoria
City: Ferntree Gully
Zip Code: 3156


Opening Hours

Monday: 8:30 AM – 6:00 PM
Tuesday: 8:30 AM – 6:00 PM
Wednesday: 8:30 AM – 6:00 PM
Thursday: 8:30 AM – 6:00 PM
Friday: 8:30 AM – 6:00 PM
Saturday: 8:30 AM – 6:00 PM
Sunday: 9:30 AM – 4:00 PM

Update Info

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Reviews
My car does only 4000 kilometres a year and is kept in a garage. I expected that with the recently introduced fixed price servicing there would be no nasty surprises and servicing would be around $300. Last year I was told that it would be a "good idea" to have the fuel injectors serviced and that this was not covered. This resulted in a more than doubling of the expected bill. This year I was told that it would "be a good idea to have pollen filters and air con servicing because it could be dirty causing bacteria to enter the car and unhealthy to breathe". $80 for a pollen filter plus costs of the air con "treatment" once again took my bill from an expected $300ish to over $600. I like the fact that servicing includes a year of roadside assist which is worth around $100 if you were to buy from outside, but it is disappointing that the service has never come close to what I expect but always significantly more. Apart from excessive pricing on the many things that seem to NOT be covered under the fixed price servicing - but are recommended as you hand your keys over - the staff themselves seem competent. Car always left clean and drives well. If you say you want it ready by a certain time, it always is so that's a plus. Just make sure you budget for a lot more than what you expect come service time!!! And be sure to book in early. I tried to book in during Jan but couldn't get in till the end of Feb. Same thing happened last year. 21/3 Thanks for response. I shall give Rob a call. I have not used my full name on here for privacy purposes.
7 years ago (21-03-2018)
I had the best customer service experience with Rob. He’s thorough, trustworthy and will ensure you leave as a happy customer. I brought my car with the gentle help of Rob and am super thrilled with the awesome deal and beautiful chocolates that came with the purchase! Thanks heaps Rob - you made a somewhat scary experience into a joyful one!
7 years ago (13-03-2018)
Got a fantastic deal with James in new car sales. Took us for a test drive was very polite and nice. I also negotiated a really good deal which made us happy to not feel like we were getting ripped off as we felt like at another Hyundai dealer. Would be happier if they had the exact car in stock we purchased, still waiting for it they said mid march (purchased January) so hopefully soon we will have it.
7 years ago (24-02-2018)
The service I received from Used Car Sales Professional - Lance Dixon was excellent; I did not feel rushed or pressured, I was able to take my time with reviewing paperwork, he was friendly, helpful and professional. Edited: After an hiccup with the financial department, I am pleased to say my confidence has been restored. Armando has been polite and professional throughout, and to have had me as a customer during his first week would certainly have been a challenge, and for that he deserves 5 stars alone. I look forward to returning here when my older car is ready for an upgrade
7 years ago (14-03-2018)
John and the Team at FTG Hyundai are Excellent!! Bought a brand new i30 through them which previously had hail damaged and on delivery date looked like new! They were very accommodating, and even when I needed to change delivery date on my car there were no issues at all. Great doing business with you John!!
7 years ago (14-02-2018)
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