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Knox Ford

  1. Ferntree Gully
  2. Knoxfield Car Repair
  3. Donvale Car Dealer
  4. Knoxfield Finance
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Reviews, get directions and contact details for Knox Ford

Knox Ford

About

Knox Ford Under New Ownership

Story

Knox Ford has been a strong part of the Ferntree Gully community and has proudly serviced the needs of Ford customers since 1972, originally called Glen Ford located high on the hill of the Burwood Highway is known affectionately by many.

In 2008, the Dealership underwent a multi-million dollar refit which saw a new showroom and large display areas that allow customers to casually browse the great range of Ford Vehicles and used cars. It has been regarded by many as one of the best Ford Facilities in the Southern Hemisphere with a relaxed atmosphere, great amenities, the very best in technology to look after your vehicle and friendly, award-winning staff who are proud of their association with the Dealership and Ford Motor Company.

We stock over 150 New and 100 hand selected Used Vehicles covering small hatchbacks to Commercials and 4x4's. In addition we always have a large selection of low kilometre Company and ex Factory Demonstrators available with substantial savings off new pricing.

Address: 780 Burwood Hwy, Ferntree Gully VIC 3156, Australia
Phone: (03) 9756 3333
ua.moc.drofxonk@aidem
State: Victoria
City: Ferntree Gully
Zip Code: 3156


Opening Hours

Monday: 8:30 AM – 6:00 PM
Tuesday: 8:30 AM – 6:00 PM
Wednesday: 8:30 AM – 6:00 PM
Thursday: 8:30 AM – 6:00 PM
Friday: 8:30 AM – 6:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: Closed

Update Info

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Reviews
I had an issue with the leaf springs fitted to my Ranger Super Duty. The vehicle is advertised with a 4,500 kg GVM, 1,920 kg payload and 4,500 kg towing capacity. At the time of my certified GoWeigh weighbridge inspection, the vehicle weighed 3,780 kg—720 kg under its maximum GVM—yet the rear suspension was still sagging excessively.nnWhen I took the vehicle back, the mechanic inspected it and agreed the springs weren’t performing as they should. His exact words were: “It’s a $100k car, it should be able to carry what they said it can carry.”nnThey replaced the springs under warranty, however the replacement made no difference.nnI even offered to pay out of my own pocket to upgrade the springs if they would fit them and allow me to retain my warranty.nnThey told me if I upgraded the springs myself it would void my warranty on anything related to the suspension. That left me with no practical way to fix the issue without risking my warranty.nnOn 18 June, I emailed them with photos and certified weighbridge certificates clearly showing the issue. I followed up again on 26 June, and again on 8 July. Three emails over three weeks and not even the courtesy of a reply or acknowledgement.nnTo make matters worse, they washed my vehicle while it was in their care and returned it covered in fine scratches and swirl marks that were not there beforehand.nnI understand that not every warranty issue has a simple fix. What I don’t accept is acknowledging there is a problem, failing to resolve it, refusing a reasonable compromise, and then completely ignoring a customer trying to have it rectified.nnFor a $100,000 vehicle, I expected both the product and the after-sales support to match the price tag. Instead, I was left with an unresolved warranty issue, damage to my vehicle, and complete silence.nnIf this is how warranty claims are handled, I cannot recommend this company.
I recently purchased a new Ranger from Knox Ford and couldn’t be happier with the entire experience. From the moment I walked through the door, Joel Hill made the process smooth, stress-free, and genuinely enjoyable.nnJoel was friendly, knowledgeable, and never once made me feel pressured. He took the time to answer all my questions, explained everything clearly. His professionalism, honesty, and attention to detail was outstanding from start to finish.nnBuying a new car can sometimes feel overwhelming, but Joel made it an exciting and memorable experience. His customer service was exceptional, and it’s clear he genuinely cares about his customers long after the sale is complete.nnI highly recommend Joel Hill at Knox Ford to anyone looking to purchase a new vehicle. If you’re after someone who is trustworthy, approachable, and goes above and beyond, ask for Joel—you won’t be disappointed. Thanks again for making my new car purchase such a fantastic experience!
Excellent Service and Customer Care from Knox Ford! Took my Ranger Raptor for a service and they looked after me and my truck at the highest professionalism. Highly recommend. Shout out to Regan!
Had a really great experience at Ford Knox during my recent service. The whole process was smooth, professional, and well-organized. The team made sure everything was explained clearly, and the work was completed on time without any hassle.nnA special thanks to Pardeep, who attended to me — he was helpful, friendly, and genuinely cared about making sure everything was perfect. His customer service was outstanding and made the whole experience even better.nHighly recommend Ford Knox if you’re looking for reliable service and great customer care. Will definitely be coming back!
We recently purchased our new car through Knox Ford and couldn’t be happier with the service we received. Cameron from the sales team worked incredibly hard to get us the best deal possible and took the time to help us choose the car that suited our family and needs perfectly.nA huge thank you as well to Janine from finance, who truly went above and beyond throughout the entire process. Her dedication, communication, and after-hours contact to ensure our finance went through was so greatly appreciated.nBoth Cameron and Janine made what can often be a stressful experience feel smooth and enjoyable. We highly recommend the team at Knox Ford for their outstanding customer service, professionalism, and genuine care.
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