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Fantastic Furniture - Hervey Bay

  2. Hervey Bay Furniture Store

Reviews, get directions and contact details for Fantastic Furniture - Hervey Bay

Fantastic Furniture - Hervey Bay
"Create a home you love at a price you can afford with our range of sofas, beds, dining, mattresses, kids furniture, storage and more! Find your Fantastic in-store & online today."
Address: 134 Boat Harbour Dr, Pialba QLD 4655, Australia
Phone: (07) 4124 8422
State: Queensland
Zip Code: 4655


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 7:00 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews
Purchased a queen bed a few months ago while renovating. It sat inside in its box, unopened, and then I realised the space lends itself better to a king. I returned in store today to ask if I could change it to a king and also purchase another king single, and I was told “no”. I understand having a change of mind policy for refunds or swaps where you’ve already unboxed and used the item, but I don’t understand when it’s brand new in box and you’re trying to upgrade the item. Needless to say, they’ve lost a customer. I’m heading to Harvey Norman now to buy a new bed.
Delivery service is awful! Left me with some items where they were meant to be put and others left downstairs. Delivery driver assured me I could get it upstairs on my own but the package is 39kgs and a very large box! I am so angry that I spent money on delivery for them to ignore me when I told them where the delivery was to be placed and now I cannot get the box upstairs to put my bed together. The men doing the deliveries should be ashamed I told them I am on my own and they still left it for me to do. Work on your delivery crew! Appaling.
Easy to deal with. Online ordering and quick pick up makes it so easy. Furniture is easy to put together and great quality
I loved the furnitures here, well arranged, affordable, and great customer service! Great style that will suit your needs whether at home or in the office area!!!
They handled my warranty claim really well and replaced the broken couch. It took a bit longer with covid affecting shipments, but they did their best to get me a couch asap. Really appreciate their help.
Bought many products from Fantastic Furniture at Pialba. Always very good value for money. Staff are always very efficient and flat packs are easy to assemble. Only ever had one problem and this was fixed straight away by Manager, Dee. Great service.
I am really disappointed in the Customer Service at Fantastic Furniture. My family and I went to the store needing lounges and was talked into purchasing a lounge suit on the basis that the wait time for the lounges was only a month. Regular contact with the store’s Sales team, Assistant Manager and now Manager we have been told various timeframes for delivery and reasons for the delay and as of today after waiting 5 weeks we have been told we would have to wait up to 10weeks for our stock. I spent over $4k in the store to be given the run around and I will not recommend Fantastic Furniture in Hervey Bay to anyone. If the Sale person was upfront and honest from the start I would not have had my family sitting on beanbags for 5 weeks and would have purchased another lounge in store but instead I have now got a refund and will shop elsewhere.
I bought a rug and was told it would only take a week or 2. It has now been over 7 weeks and the rug has still not come in. I left a review and had a response from fantastic furniture to email them. I sent an email and they have not even responded. So when you see these reviews and it looks like they are trying to help customers out, It is only a lie!!!
Poor customer service. The lady in the store had no customer service knowledge and the way she spoke makes me feel that is she even doing any sales or just hanging around the store. Will never visit again.
I ordered and paid for a sofa, they told me it would be 4 - 6 weeks, after 8 weeks I'm still waiting. I have rung multiple times and they say it is made but they can't tell when it will be here until the truck gets here. You can't tell me they don't know when they are receiving stock. The staff and management don't care, their attitudes are a disgrace. Once they get your money, the customer service goes out the window.
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