Europcar MELBOURNE PRESTON

Reviews, get directions and contact details for Europcar MELBOURNE PRESTON

Address: 580 High St, Preston VIC 3072, Australia

Phone: (03) 9954 6200

Website

State: Victoria

City: Preston

Zip Code: 3072

Opening Hours

Monday: 8:00 AM – 5:30 PM
Tuesday: 8:00 AM – 5:30 PM
Wednesday: 8:00 AM – 5:30 PM
Thursday: 8:00 AM – 5:30 PM
Friday: 8:00 AM – 5:30 PM
Saturday: 8:00 AM – 12:00 PM
Sunday: 8:00 AM – 12:00 PM

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Reviews

Got another fantastic upgrade on my rental at Europcar Preston—thank you so much! The process was incredibly smooth and easy, thanks to the super-friendly staff. Everything was transparent, and there were no nasty surprises at all. I highly recommend Europcar Preston for their outstanding service and hassle-free experience.

First of all, I would like to thank the staff for their polite and respectful behavior. Secondly, the car provided to me was clean and in excellent condition. When I returned the car, the process was very quick, and none of my time was wasted.nThank you Europcar

Manager Hayden incapable of basics, the vehicle I booked was unavailable, they only had a smaller vehicle that wasn't clean and offered no reduction in booking price or compensation for an hour and a half wait to pick car up.nnHayden was rude and unprofessional and this was one of the worst car rental experiences I've had globally.

Very disappointing and frustrating experience.nnI was trying to contact Europcar Thomastown from yesterday, but no one answered the phone. To avoid any issues, I called Europcar customer support to confirm today’s Sunday trading hours as I needed to return the car.nnThe customer service representative incorrectly advised that the Thomastown branch was open until 5pm on both Saturday and Sunday. Based on this information, I went to the branch around 1:30pm, only to find the office completely closed.nnI then called customer support again and was told that the actual closing time is 1pm on both Saturday and Sunday, which directly contradicted the earlier advice.nnThis misinformation caused unnecessary stress, wasted time, and inconvenience. Accurate communication and proper phone support are basic expectations, especially for car returns. Very disappointed with the service.

Great service by Leo on Saturday afternoon. Good advice on the car and some tips with the car seat when he saw us struggling to fit it in. The car - a Venue was newish and drove ok a big laggy on the climbs. Overall Europcar seems to be understaffed. I just couldn't get thru on the phone ahead of the pickup.

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Europcar MELBOURNE PRESTON

Reviews, get directions and contact details for Europcar MELBOURNE PRESTON

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