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Europcar GOLD COAST SOUTHPORT

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Reviews, get directions and contact details for Europcar GOLD COAST SOUTHPORT

Europcar GOLD COAST SOUTHPORT
Address: 149 Ferry Rd, Southport QLD 4215, Australia
Phone: (07) 5528 1846
State: Queensland
City: Southport
Zip Code: 4215


Opening Hours

Monday: 7:30 AM – 5:00 PM
Tuesday: 7:30 AM – 5:00 PM
Wednesday: 7:30 AM – 5:00 PM
Thursday: 7:30 AM – 5:00 PM
Friday: 7:30 AM – 5:00 PM
Saturday: 7:30 AM – 12:00 PM
Sunday: 7:30 AM – 12:00 PM

Update Info

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Reviews
This was by far the worst car rental experience I’ve ever had. After this experience, I won’t be using Europcar again.nn1. Misleading vehicle categorynnI booked what was advertised on the website as a Subaru SUV. When I arrived, I was told my options were a Toyota Camry Hybrid or, if I wanted a Toyota RAV4, I had to pay an extra AUD $40 per day.nnThe staff even tried to convince me that the RAV4 would save me money because it was “more fuel efficient.” That made little sense because both vehicles are hybrids with very similar fuel consumption. In the end, I accepted the Camry, but afterwards I realised I had originally booked an SUV for a reason—I was driving through mountainous roads, and the Camry simply wasn’t what I had reserved. Its performance was only average for the trip I planned.nn2. Extremely expensive insurancennI understand that rental companies normally try to upsell full insurance at the counter, and I’m happy to purchase it if the price is reasonable.nnHowever, Europcar wanted AUD $70 per day for full coverage, which is by far the most expensive rental insurance I’ve ever been offered.nn3. No after-hours returnnnThis branch only accepts returns during business hours 7:30 am–5:00 pm. There is no after-hours key drop because, according to the staff, the area has security issues and cars may be stolen.nnWhile I appreciate security concerns, this creates major inconvenience for customers trying to plan flights or road trips.nn4. No flexibility whatsoevernnOn the last day, we allowed two hours for a journey that normally takes one hour, but unfortunately there was severe traffic congestion.nnWe realised we would be about 10 minutes late, so I called the branch one hour in advance. They were completely inflexible. They wouldn’t allow us to leave the car nearby, wouldn’t accept the key later, and offered no practical solution.nnTechnically, I could have kept the vehicle until the next morning without exceeding another full rental day, but I had an early morning flight from the Gold Coast. Instead of trying to help a customer, the response was simply “there’s nothing we can do.”nn5. Unreasonable one-way feennI then asked whether I could return the car to the Gold Coast Airport branch and pay a relocation fee.nnThe quoted charge was AUD $575.nnFor such a short distance, this seemed completely unreasonable. I expected something closer to $200–300. After comparing the cost of changing flights, taking separate taxis and the impact on our travel plans, I reluctantly had no choice but to pay the fee.nnEven the staff at the Gold Coast Airport Europcar branch were surprised by the amount and kindly tried to help reduce it, but unfortunately they were unsuccessful.nn6. Poor customer servicennThroughout this experience, I dealt mainly with a senior male manager at the Southport branch. I was very disappointed with his attitude and lack of willingness to help at several points during the rental.nnPerhaps Europcar made a few hundred dollars more from me this time.nnBut you’ve lost a customer for life.nnIn today’s highly competitive car rental market, treating customers this way is incredibly short-sighted.
I honestly cannot recommend Europcar Southport highly enough, and in particular I want to acknowledge Jarad for the incredible service, kindness and compassion he showed me during an extremely difficult time.nnI had to organise a hire car at very short notice after my own vehicle caught alight under the bonnet the day before I was due to travel to attend my mother’s funeral. As you can imagine, it was already an incredibly stressful and emotional time.nnFrom the moment I contacted Europcar Southport, Jarad went above and beyond to help. He took the time to understand what we needed and organised a suitable vehicle that could comfortably accommodate my family and our luggage.nnEverything was made so easy and stress free, from organising the booking to collecting the vehicle and returning it. At no point did I feel rushed or pressured. Jarad was simply kind, calm, professional and genuinely understanding of the circumstances we were dealing with.nnWhen you are going through something as emotional as losing your mum, small acts of kindness can mean far more than people realise. Jarad’s compassion and willingness to help took away one major source of stress at a time when our family already had so much to deal with.nnJarad is an absolute credit to Europcar and the Southport team. Customer service like this is rare, and I would not hesitate to use Europcar Southport again or recommend them to others.nnThank you, Jarad, for helping make one very difficult journey that little bit easier for my family and me. Your kindness will not be forgotten.
Our recent experience with Europcar Southport was extremely disappointing and caused us a great deal of unnecessary stress.nnWe were allocated a courtesy car through our insurance while our van was being repaired after another driver hit us. Our insurer arranged a larger vehicle, and at collection my partner was offered a further upgrade, which he agreed to pay for. The vehicle was clean and checked at pickup, but we were not given a vehicle condition report.nnWe only had the car for around five days and hardly used it. Shortly after returning it, my partner received an email alleging we had caused substantial damage, accompanied by photographs. We firmly disputed this, as we knew we had not caused the damage.nnWe requested the original condition report and evidence showing that the damage was new and had occurred during our hire. The documentation we requested was not provided. After several weeks of stress and worry, Europcar emailed to say they were dropping the claim.nnAfter researching the issue, we also came across accounts from other customers describing similar disputed damage claims, alongside reports of former staff raising concerns about such practices. While we cannot independently verify those accounts or whether they relate to this branch, they added to our concerns about how our case was handled.nnWe have hired cars in numerous countries over the years and have never experienced anything like this. Although the claim was eventually dropped, the handling of the matter has seriously damaged our trust in this branch.nnMy advice to anyone hiring here is to inspect the vehicle thoroughly, photograph everything at collection and return, and make sure you receive a copy of the vehicle condition report before driving away. Based on our experience, we would not recommend Europcar Southport.nnThis was a very disappointing experience, and prospective customers should be aware of what happened to us and take these precautions.
My Europcar rental was absolutely spectacular. The process was incredibly easy, with no hidden fees or surprise charges. It was an absolute pleasure working with the team, and I would highly recommend them.
They charge $500-600 AUD to change drop off locations. I picked up from this branch and needed to drop off to the airport. Other rental companies allow a lot of flexibility and for a big company like this, they should allow change in drop off locations to different branches to accommodate their customers. If you have to charge a fee sure understandable, but $500-$600 is just unbelievable. We were told the huge amount is meant to deter people from changing locations, which is just pointless if you booked with a multi-branch company for some flexibility. We book a lot with these guys, they are great and this is not a bad review on them. But we haven’t had to change in the past but knowing this we will be choosing a more client friendly company in the future.
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